Clinical Assistant

Duties & Responsibilities

• Manage clinical administration tasks in support of clinical staff to keep cases on track for delivery.
• Support clinical staff in direct patient care needs during appointments.
• Perform outcomes measures, medical history documentation and clinical notes annotation support for clinical staff.
• Pour casts and use tools to make adjustments/modifications to prosthetic test sockets and other devices as directed under the supervision of the clinical staff.
• Collaborate with Patient Care Coordinators in the daily management of the Work in Process (WIP), scheduling and patient intake/out take of documentation.
• Support the shipping and receiving process of products for device procurement and delivery.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Identify and create improvements to processes to promote efficiency and productivity.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.

Qualifications

• Effective communication skills for accurate, concise, and organized oral and written communication with personnel, referral sources, patients, and care givers.
• Active listening, reading and comprehension skills for completing daily tasks related to clinical case management.
• Good interpersonal skills and ability to build professional relationships.
• Strong computer skills including but not limited to EMR, Outlook, MS Office suite of products.
• Ability to work effectively as a team member.
• Hand skills and experience with tools.
• Effective organizational, time management, and planning skills.
• Ability to work independently.
• High School diploma or GED, Associate Degree preferred. Six months experience preferred in providing customer service in the following settings: sports rehab, fitness, healthcare, and medical office.