Clinical Assistant

About the role

The Clinical Assistant is responsible for the coordination of all Category II and III equipment set-ups and staff scheduling as directed. The Clinical Assistant acts as a liaison between Norco clinicians and referral sources, and troubleshoots questions and problems with patients/clients.

Responsibilities

• Work with patients, physicians, therapists, insurance companies, and referral sources to optimize the equipment needs for clients
• Obtain necessary documentation and authorizations required for equipment coverage
• Aid with clinical, sales support, and home transition staff, as necessary
• Aid customer service staff to coordinate respiratory-related discharges
• Cook with RT/Clinician schedules and patient set-ups, answer and route clinical staff/patient communication
• Make deliveries when necessary
• On-call required on a predetermined rotating basis
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Ability to work with a diverse group of people in a caring, personable manner
• Previous home care experience is preferred
• Excellent public relations and customer service skills
• Excellent verbal and written communications skills, including phone demeanor
• Excellent office skills - (Microsoft Office, Docuware applications)
• Ability to lift up to 50 lbs frequently and over 75 lbs occasionally to a height of 36 inches

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Pay

$20-$21/Hr DOE

Schedule

On-call required on a predetermined rotating basis

Company Information

Norco, Inc is an Equal Opportunity/Affirmative Action Employer. Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.