Clinical Apps Analyst III - Research

About The Role

The Clinical Application Analyst 3 – Research is an integral part of the Research Technology team within Technology and Digital Solutions (TDS). This vibrant and innovative team provides cutting-edge research technology solutions and services across all of Stanford Medicine (Stanford School of Medicine, Stanford Health Care, and Stanford Children’s Health).

Key Responsibilities & Focus

• Serve as a subject matter expert for Epic Research and the CTMS.
• Perform a lead role in software upgrades, enhancement requests, complex configuration, and tier-2/3 operational support.
• Independently evaluate complex workflow and integration challenges across applications, interfaces, data structures, and ancillary systems.
• Deliver robust, innovative solutions and clear technical documentation.
• Partner with research stakeholders, clinical teams, and TDS technical groups (Integration, Infrastructure, Enterprise Analytics) to design workflows that support groundbreaking clinical research while maintaining system stability and compliance.
• Act as a technical mentor and informal leader within the team—guiding Application Analyst I & II colleagues, sharing best practices, and fostering continuous learning and adoption of modern tools (including AI-enabled workflows).

Qualifications & Ideal Candidate Profile

• Experience: 7+ years of application analyst experience in healthcare IT, with a proven track record of supporting complex clinical or research applications and major system implementations/upgrades.
• Epic Certifications: Current Epic certification in Research (Clinical Research / Research Billing) or related clinical/ancillary modules (e.g., Willow, Beacon, Orders, Ambulatory) required, or ability to obtain within 4 months.
• Experience with CTMS workflows/integrations is highly preferred.
• Skills & Attributes: Highly self-directed and detail-oriented with exceptional analytical, communication, and interpersonal skills. Comfortable navigating complex organizational discussions, translating business needs into technical solutions, and championing innovative approaches.

About Stanford Medicine TDS

The Stanford Medicine TDS organization was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO, our unified organization enables new opportunities for groundbreaking discovery, education, and compassionate patient care. This is a Stanford Health Care job.

A Brief Overview

The Application Analyst III is a senior-level role for experienced analysts who have demonstrated sustained, high-quality performance and technical depth across multiple application areas. This position implements, administers, and supports assigned systems under minimal to no supervision, and has a thorough understanding of Epic modules or clinical applications, ancillary systems, and health system operations.

What You Will Do

• Application Support & Incident Resolution: Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required.
• Implementation, Upgrades & Enhancements: Perform a major role in complex software upgrade initiatives.
• Lead small- to medium-complexity new software installations and enhancement requests.
• Implement changes using documented procedures that are compliant with department policies and procedures.
• Analysis, Design & Problem Solving: Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across different groups while influencing outcomes.
• Continually identify opportunities for functional and stability improvement in applications, and constructively challenge existing approaches when a better solution exists.
• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts to design and implement effective solutions.
• Anticipate and resolve system problems; proactively identify and resolve technical debt.
• Research issues and use independent analysis and judgment to produce solution options — including alternative solutions when necessary to address system limitations — for complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Collaboratively consult with Platform Experts on identifying best way to solve complex novel problems.
• Documentation: Maintain up-to-date project documents for all initiatives, including technical details, user expectations, project goals, work effort, accountability, and deliverables.
• Document routine and complex workflows and support activities using established templates and standards.
• Mentor Application Analyst I and II team members, providing hands-on guidance on technical tasks, Epic or clinical application build practices, workflow analysis, and professional growth to support their progression toward Analyst II or III.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk.
• Work with and mentor junior staff members to document workflows.
• Meetings & Governance: Participate in and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records. Communicate relevant updates to team members and stakeholders and bring back feedback to forums.
• Growth, Learning & AI Literacy: Model and champion the effective, appropriate use of AI-enabled tools within the team's build, support, and analysis workflows, helping less experienced analysts apply them soundly.
• Maintain a strong self-directed learning practice, pursuing training and certification in new areas to broaden and deepen technical expertise.

Education Qualifications

• Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.
• Candidates with five (5) years of work experience in a healthcare or general office setting in addition to 7 years of analyst experience may substitute for the degree requirement.

Experience Qualifications

• 7 or more years of Application Analyst experience, with a demonstrated track record of progressively responsible, directly related work.
• Experience with 2 major application platform upgrades or implementations preferred.

Required Knowledge, Skills And Abilities

• Competent Microsoft Office skills, including Powerpoint, Excel, Word, and Visio.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function across TDS and operations.
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
• Ability to negotiate on behalf of others to achieve the best outcomes for the department and the organization as a whole.
• Ability to handle confrontation or productive tension with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve conflict appropriately.
• Strong self-direction; operates effectively with little to no oversight and takes ownership of outcomes.
• Sustained focus on growth and development — both for self and for those being mentored.
• Ability to develop innovative solutions and constructively challenge the status quo when existing approaches no longer serve the organization well.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• To take action consistent with available facts, constraints, and anticipated consequences.
• To use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner.
• To use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• To develop new skills and teach others.
• To collaborate and build consensus with stakeholders.
• To understand and adhere to operational standards, policies, and procedures.
• To identify risks and issues.
• To develop solutions for new and unfamiliar challenges.
• To analyze data, draw conclusions, and interpret results.
• Advanced AI literacy — sound judgment about where and how to apply AI-enabled tools in build, support, and analysis work, including their risks and limitations, and the ability to guide others in their use.
• Excellent written, oral, instructional, and presentation skills focused on motivation and a positive attitude; highly self-motivated, directed, and change-oriented, with a very strong customer orientation.
• To communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Healthcare knowledge base that promotes a high level of credibility with organizational end users and executives.
• Understanding of the Software Development Life Cycle (SDLC).
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools.