CLINICAL APPLICATIONS ANALYST 3 (1 of 2)

About the role

The candidate will provide Tier 2 support for a suite of Imaging IT applications, including:

• Workflow Orchestrator (WFO)
• Diagnostic and Clinical Viewers
• Vendor Neutral Archive with Enterprise Imaging integrations
• Dictation systems
• Radiation Dose management Systems
• DICOM Router
• Other Imaging IT AI applications as directed by the manager and business need

The candidate will work with departments throughout the UCSF enterprise to perform work/dataflow discovery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining strong partnerships with departments is essential for providing excellent customer service and standard of care. The incumbent will meet with operational partners, develop Enterprise Imaging solution strategies, and present options to leadership. Responsibilities include managing application upgrades and system change management.

The candidate must have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. They will be part of the Imaging IT Team, ITIL Service Management, Software Development Life Cycle (SDLC), and change management processes. The role requires thriving in a dynamic environment, handling conflict, leading system outages, managing internal change processes, and addressing multiple stakeholder requests daily. The candidate must be a self-starter capable of managing small projects (under 200 effort-hours) with a viable delivery plan across IT partners. Participation in rotating evening and weekend on-call coverage is required.

Responsibilities

• Provide Tier 2 support for Imaging IT applications
• Perform work/dataflow discovery, configuration, testing, and deployment of imaging workflows
• Develop and present Enterprise Imaging solution strategies to leadership
• Manage application upgrades and system change management
• Collaborate with cross-functional departments to deploy imaging IT projects
• Participate in ITIL Service Management, SDLC, and change management processes
• Lead system outages and manage stakeholder requests
• Manage small projects (under 200 effort-hours)
• Participate in rotating evening and weekend on-call coverage

Requirements

• Bachelor’s degree in a related area and/or equivalent experience/training
• 5-7 years of Imaging IT support experience
• Broad and/or in-depth knowledge of 4-5 areas of focus in clinical applications
• Working knowledge of Clinical Imaging IT systems, policies, processes, and practices for managing, storing, and transferring medical images/data (DICOM and HL7)
• Experience with operations and documentation protocols, system testing, and evaluation
• Working knowledge of installing, configuring, and troubleshooting Microsoft Windows operating systems and application software
• Ability to connect via SSH, VNC, and RDP to remotely manage Windows, Linux, and Unix systems
• Knowledge of security programs
• Familiarity with DICOM communication language, transfer syntaxes, SOP classes, and compression types
• Strong background in Vendor Neutral Archive, Enterprise Viewers, Diagnostic Viewers, Workflow Orchestrators, Radiation Dose management solutions, DICOM Routers, post-processing systems, and AI tools
• Strong problem-resolution skills with the ability to diagnose, develop, test, and implement solutions quickly
• Strong interpersonal skills for training, supporting, and collaborating with users at all levels
• Detail-oriented with proven organizational skills and ability to manage time, prioritize tasks, and meet deadlines
• Excellent written and verbal communication skills for conveying technical information clearly
• Strong analytical skills for designing tests, analyzing system performance, and producing reports
• Ability to work with senior staff and managers as a technical resource

Preferred Qualifications

• Background in data migration
• American Registry of Registered Technologists certification
• Certified Imaging Informatics Professional (CIIP)

About Us

The UCSF Department of Radiology Imaging IT team architects, implements, and manages the computer systems and networks supporting over 700,000 imaging studies annually. The team oversees a complex application portfolio, including over 28 imaging applications and 100+ diagnostic workstations, and provides end-user support. They collaborate with cross-functional departments to deploy imaging IT projects and workflows, offering Monday–Friday 8 AM–5 PM support, including evening and weekend on-call coverage.

UCSF is a leading university dedicated to advancing health worldwide through biomedical research, graduate-level education, and excellence in patient care. It is the only UC campus exclusively focused on health sciences, bringing together global experts in nearly every health area. UCSF is committed to equity, diversity, and the PRIDE values: professionalism, respect, integrity, diversity, and excellence.

Benefits

To learn more about the benefits of working at UCSF, including total compensation, visit: UCnet Benefits.