Clinical Applications Support Analyst - Ambulatory

About the role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Facility: Bismarck Business Center. Location: Bismarck, ND. Address: 3451 N 14th St, Bismarck, ND 58503, USA.

Responsibilities

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
• Use data to support clinical decision-making and identify desired outcomes.
• Research, analyze, and make recommendations for application workflow improvements.
• Create and analyze reports using multiple reporting mechanisms.
• Utilize Tier Two/high level of customer service while promoting and participating in a team approach.

Skills

• Strong problem solving and critical thinking skills.
• Excellent time management and prioritization skills.
• Training presentation techniques and skills.
• Proficient verbal and written communication skills.
• Efficient use of Microsoft Office software.
• Positive attitude and superior customer service skills.
• Skill level needed to become proficient in Sanford‑assigned applications and basic knowledge of other Sanford applications.
• Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
• Skillful in adapting to change; adjusts to new or changing assignments, processes, and people.
• Identifies and considers alternative approaches to situations or problems.
• Willingness to maintain active knowledge in area of specialty to maintain current clinical practice and end‑user perspectives.

Qualifications

• Minimum of an Associate’s Degree in a clinical field or at least three years of clinical experience in their specialty preferred.
• Previous experience in Information Technology is preferred.
• Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint.
• Information Technology (IT) certification should be obtained within six months of date of hire.
• IT certification must be completed within three attempts of certification testing.
• Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date.
• Renewal guidelines per discipline apply.

Benefits

Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Pay

Salary range: $26.00 – $41.50. Pay starts at $26 and increases according to years of applicable experience.

Schedule

Shift: Day. Job schedule: Full time. Weekly hours: 40.00.