Clinical Applications Specialist I

About the role

This position follows a hybrid schedule. The selected candidate will be expected to report onsite to one of our field offices in Salt Lake City, Raleigh/Durham or St. Louis 2–3 times per week.

Primary Duties

• Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system.
• Provide world-class customer support with consistent follow-up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
• Initiate, manage, and resolve customer complaints and suggestions; determine if escalation to other departments is required.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Support existing customers with additional training and technical assistance as needed or when product enhancements require additional training or implementation.
• Manage product returns when applicable.
• Maintain competency of bioMérieux products and procedures that are job-specific and assist with implementation of new products.
• Participate in revenue-generation initiatives, including promotion of value-added projects and services.
• Establish and maintain ERP certification; meet quality plan standards and all departmental key performance indicators (KPIs).
• Perform all work in compliance with company quality procedures and standards.

Qualifications

Required

• Bachelor’s degree in a biological science.
• 2+ years of professional related experience in a clinical laboratory setting with specialization in Microbiology and/or Molecular Biology.

Preferred

• Customer-facing experience.
• Networking or LIS/LIMS experience.
• Medical device industry experience.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Ability to work cross-functionally, enabling better collaboration and communication across teams to achieve shared objectives.
• Ability to cooperate with others at all levels, including leadership.
• Thrives in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Effective written and verbal communication skills.
• Intermediate skill in MS Office tools, including Outlook, Teams, Word, and Excel.
• Knowledge of bioMérieux products and Salesforce is a plus.

Working Conditions

• Ability to remain in a stationary position, either sitting or standing, for prolonged periods.
• Domestic travel: up to 10%.
• International travel: less than 5%.

Pay

The estimated salary range for this role in Utah, North Carolina, or Missouri is between $67,800 and $86,200. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMérieux’s bonus program. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options.
• Company-Provided Life and Accidental Death Insurance.
• Short- and long-term disability insurance.
• Retirement plan including a generous non-discretionary employer contribution and employer match.
• Adoption assistance.
• Wellness programs.
• Employee Assistance Program.
• Commuter benefits.
• Various voluntary benefit offerings.
• Discount programs.
• Parental leaves.