Clinical Applications Coordinator

This role is the primary subject matter expert for the clinic's eClinicalWorks (eCW) Electronic Medical Record (EMR) system, responsible for implementing, configuring, maintaining, and optimizing the eCW platform and other integrated clinical applications. The coordinator serves as the essential liaison between the clinic's medical, dental, and administrative staff, as well as the IT department, to ensure the EMR system enhances clinical workflows, improves data integrity, and supports high-quality patient care for tribal members and the surrounding community.

Responsibilities

• EMR System Management & Optimization
  • Serve as the primary point of contact and super-user for all eClinicalWorks (eCW) application support, configuration, and enhancement requests.
  • Collaborate with clinical and administrative leaders to analyze, design, and optimize eCW configurations, templates, forms, and workflows to support clinical and operational needs.
  • Create, modify, and manage eCW user accounts, security roles, and access protocols.
  • Participate in and help coordinate system upgrades, testing, and validation processes to ensure minimal disruption to clinical operations.
• End-User Training & Support
  • Develop and deliver comprehensive eCW training for new employees and provide ongoing education for existing staff on new features and best practices.
  • Provide timely and effective "at-the-elbow" support to end-users, acting as the first point of contact for troubleshooting application issues and resolving support tickets.
  • Create and maintain clear documentation for system configurations, workflows, and user guides.
• Liaison & Collaboration
  • Act as the primary bridge between clinical departments and the IT team, translating clinical requirements into technical solutions and communicating technical information in user-friendly language.
  • Work with the eClinicalWorks vendor and other third-party entities to manage interfaces (e.g., laboratory, health information exchanges) and resolve technical issues.
  • Promote a positive and collaborative atmosphere that encourages user participation and feedback for system improvements.
• Data Integrity & Reporting
  • Promote awareness of the importance of data validity and security, ensuring all practices comply with HIPAA regulations.
  • Assist with data extraction and the creation of custom reports to support quality improvement initiatives, population health management, and regulatory reporting.
  • Participate in efforts to identify and correct errors and deficiencies within the electronic record.

Requirements

• Education & Experience
  • Bachelor’s degree in health informatics, healthcare administration, nursing, or related field.
  • Two (2) years’ experience supporting an enterprise-class EMR system in a healthcare environment.
  • Demonstrated one (1) year of experience with eClinicalWorks (eCW).
  • An equivalent combination of education and relevant experience will be considered.
  • Clinical background demonstrated by work history (e.g., CMA/LPN).
• Preferred Experience
  • In-depth knowledge of the eClinicalWorks (eCW) system configuration, functionality, and workflows.
  • Effective communication with community groups and medical facilities serving the American Indian community.
• Licenses/Certificates
  • Valid BLS Certification (can obtain within six months of employment).
  • Valid California Driver’s License.

Skills

• Strong understanding of clinical workflows in medical and/or dental settings.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Exceptional interpersonal, written, and oral communication skills, with a proven ability to train and support non-technical users.
• Strong knowledge of HIPAA rules and regulations.
• Ability to manage multiple projects and priorities in a dynamic environment.

Working Environment & Physical Demands

Work is performed in a health clinic setting with low to moderate noise levels. The role involves working with blood-borne pathogens and requires OSHA training. Routine use of standard office equipment such as computers, telephones, photocopiers, and fax machines is required.

• Regularly required to talk and hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to stoop.
• Must occasionally lift and/or move up to 25 pounds.
• May require exertion up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Background Check Requirements: Pre-employment drug testing and Department of Justice fingerprinting clearance through Federal, State, and Child Abuse Index are required and must be maintained throughout employment.

Vaccination Requirements: Proof of immunity for TB, Measles, Mumps, Rubella, Varicella, TDAP, and Hep B is required. If records are more than 10 years old, titers are required to confirm immunity.

Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band’s Preference Policy.