Clinical Application Trainer

Essentials

• Deliver training content and lesson plans virtually to train staff in clinical applications (EHR, Charge Capture, and Ambient Listening)
• Conducts technical training for end-users of applications (EHR, Charge Capture, and Ambient Listening)
• Responding/troubleshooting applications, user issues and determine resolution and best practices
• Defines application problems by conferring with users; evaluating procedures and processes
• Developing, documenting and implementing solutions and enhancements to meet user needs
• Working with various departments and end-users to identify, document, communicate and enhance standard business processes
• Working collaboratively with external TeamHealth application (EHR, Charge Capture, and Ambient Listening) consultants and vendors to rectify problems that occur during deployment and maintenance process
• Serve as subject matter expert in the use of the applications
• Oversee and perform form development and forms modification to allow custom form usage at program level
• Participate in testing for system upgrades
• May perform special assignments and other related tasks assigned

Qualifications / Experience

• Bachelor’s Degree in Healthcare or IT field preferred or equivalent applications (EHR, Charge Capture, and Ambient Listening) training experience
• Minimum 1 year of reporting and data analysis experience
• Minimum 1 year of Electronic Health Record, Charge Capture, or Ambient Listening software system experience
• Experience in the healthcare industry preferred
• Strong analytical and statistical skills and experience
• Excellent interpersonal skills
• Excellent presentation skills
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to support multiple people, tasks and deadlines
• Ability to handle stress and conflict
• Ability to work with minimal direction and supervision