Clinical Application Analyst II / Information Technologist II

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic, and support staff, as well as over 51,000 students.

About the Role

The Clinical IT team is responsible for the optimization and ongoing support of the Electronic Health Record (EHR) application and auxiliary clinical systems that integrate with the EHR. Reporting to the Clinical IT Operations Manager, the analyst serves as the Clinical IT EHR clinical analyst lead, providing subject-matter expertise in support of clinical workflows.

Responsibilities

• Leads and interprets complex analysis to identify root cause of system workflow issues; clearly communicates findings and remediation plans to internal teams and stakeholders.
• Evaluates end-user workflows and system utilization to ensure optimal use of EHR applications; proactively identifies and documents opportunities to improve usability, efficiency, and overall customer experience.
• Independently identifies, assesses, troubleshoots, and resolves EHR-related issues through to full resolution, including moderate incidents and service requests requiring minimal direction.
• Collaborates closely with IT colleagues and cross-functional teams to integrate and optimize application functionality and supporting processes.
• Develops comprehensive training materials, delivers at-the-elbow support and subject-matter expertise, and supports the creation and ongoing maintenance of training resources.
• Collaborates with professional and technical stakeholders to identify, document, and implement workflow and process improvements.

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree.
• Three to five years of related and progressively more responsible or expansive work experience in information technology, systems training, or enterprise application configuration; or an equivalent combination of education and experience.
• Two to five years of experience managing and supporting an EHR and/or other health-related applications.

Qualifications

• Clinical Informatics experience.
• High level of expertise in the following technologies:
  • EMR applications
  • Lab Information Systems
  • LMS (Learning Management Systems)
  • HL7 (messaging and troubleshooting)
  • HTML, HTML5
• Business Analysis experience.
• Proficient in Microsoft applications including Access, Excel, Word, etc.
• Demonstrated ability to effectively communicate with all levels of technology users and leadership; strong written and verbal communication skills, high-level of customer relationship skills, attention to detail; ability to contribute to a high-performing team environment.

Benefits

• Health care, prescription, and dental coverage.
• Base retirement program with a University matching contribution.
• Basic life insurance.
• Educational benefits including a course fee courtesy program and educational assistance.

Schedule

Standard 8-5.

Remote Work

This position has been designated as remote-friendly, meaning some or all of the duties can be performed remotely as mutually agreed upon.