Clinical Ambulatory Service Rep -Outpatient Intensive Outpatient Program (IOP)

About the Role

We are searching for a Clinical Ambulatory Services Representative II for our Outpatient Intensive Outpatient Program (IOP). In this position, you will provide excellent customer service as the first contact for patients, providers, and staff accessing ambulatory clinics in a fast-paced setting.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

• Performs patient registration procedures per department process.
• Obtains and verifies patient demographic data for each encounter.
• Confirms patient appointments, verifying patient demographics and insurance information.
• Expedites outpatient check-in and check-out processes by reviewing appointment status using the electronic appointment system.
• Collects pre-visit payments and communicates with the clinic liaison regarding factors impacting patient visits and clinic flow.
• Secures the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
• Enters, batches, and reconciles charges daily.
• Ensures interpreter services are available for patients as needed.
• Provides basic office support including ordering and maintaining office/clinic supplies, maintaining office equipment, managing correspondence, copying, faxing, mailing, filing documents, and collecting/distributing mail.
• Serves in a key role to assure the most efficient patient throughput in exam rooms.

Qualifications

• High school diploma or GED required.
• 2 years’ experience in a clinical setting required.
• Medical Assistant certification required in one of the following:
  • CCMA - Certified Clinical Medical Assistant (National Health Career Association - NHA)
  • CMA-AAMA - Certified Medical Assistant (American Association of Medical Assistants - AAMA)
  • CMA-C - Clinical Medical Assistant Certification (American Medical Certification Association - AMCA)
  • EMT, EMT-A, EMT-B, EMT-I, EMT-P, or LIC PAR (Texas Department of State Health Services)
  • NCMA - National Certified Medical Assistant (National Center for Competency Testing - NCCT)
  • NRCMA - National Registered Certified Medical Assistant (National Association of Health Professionals - NAHP)
  • RMA - Registered Medical Assistant (American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants)
• Healthcare and/or pediatric experience preferred.
• Bilingual in Spanish/English preferred.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. Consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report, Texas Children’s is also recognized by the Houston Business Journal as one of the city’s Best Places to Work.

Our comprehensive health care network includes:

• Primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties.
• Jan and Dan Duncan Neurological Research Institute (NRI).
• Feigin Tower for pediatric research.
• Texas Children’s Pavilion for Women, focusing on high-risk births.
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston.
• Texas Children’s Hospital The Woodlands, serving communities north of Houston.
• Texas Children’s Hospital North Austin, providing world-class pediatric and maternal care.
• Texas Children’s Health Plan, the nation’s first HMO focused on children.
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country.
• Texas Children’s Urgent Care clinics specializing in after-hours care for children.
• A global health program channeling care to children and women worldwide.

Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest and most diverse pediatric programs in the nation.