Clinical Affairs Manager

About the role

The Clinical Affairs Manager partners with the commercial organization to support the safe and effective use of the Teleflex MCS product portfolio. The CAM is responsible for education/scientific presentation development and delivery, peer to peer exchange, comprehensive needs assessments and regional training plan. This role plays a pivotal position in supporting customer experience and patient centric care.

Responsibilities

• Customer Experience – Representing Teleflex in a customer facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service and ethics in order to strengthen the Teleflex brand and relationship with our customers.
• Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improving results. Exemplifies continuous improvement thought processes and focus.
• Culture and Values – Exemplifies Teleflex values and ensures a fair, open and productive climate that is engaging, ethical and legally compliant. Strives to work effectively across boundaries in a complex matrix environment.
• Develop/Update content for training courses including Peer to Peer events and HCP & field training.
• Manage a positive learning experience that builds champions through screening, vetting, and conducting peer-to-peer consults and programs for HCPs and faculty.
• Manage peer-to-peer events (dinners, case days, office management), including hosting peer-to-peer meals and managing flow for the program.
• Provide advanced training and education for physicians to advance procedural independence.
• Manage and process invoices for all faculty events, including peer-to-peer, proctorships, teleconsults, and webinars.
• Develop and manage Residency Programs in assigned areas.
• Develop and manage training programs, including online programs, simulators, and live presentations for the commercial team and faculty.
• Partner with Field Trainers to manage and facilitate hands-on clinical training at New Hire Training.
• Manage and follow-up with new hires to ensure attainment of qualifications and achievement of training requirements and ensure job performance is in accordance with training SOPs.
• Develop and manage supplemental physician case trainings, including New Physician, Advanced Anatomy/Obstructed Median Lobes, and Advanced Techniques.
• Partner with the commercial team to manage and support case coverage.
• Partner with R&D and Marketing on managing and developing new product launches, market acceptance, case data follow-up reports, videos, video consents, and any other Market Acceptance Testing (MAT) data.
• Participate in cadaver labs, looking at design changes and evaluating future product enhancements.
• Partner with the marketing and clinical affairs to develop webinar content and conduct webinars with faculty and team members.
• Partner with cross-functional teams to provide customers a company touch point.
• Manage and facilitate clinical breakout sessions as needed at meetings.
• Present Professional Education and Clinical information.
• Perform other duties as assigned.
• Contribute to our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

Requirements

• Education / Experience Requirements: Bachelor’s degree is required, preferably in clinical, biology, health sciences, or engineering. Minimum of 8 years of professional training or OR-based sales experience. Medical device experience is a plus. Urology experience preferred. Demonstrated clinical mastery related to surgical devices. HCP Engagement experience is a plus.
• Specialized Skills / Other Requirements: Must possess excellent verbal and written communication skills. Detail-oriented with strong organizational skills. Strong work ethic and ability to operate independently. Strong people skills and experience training surgeons in an OR setting. Ability to multitask and meet deadlines. Ability to work in a fast-paced, changing environment. Ability to collaborate with a broad range of personalities. Ability to quickly resolve challenges. Must be able to establish and maintain credentials (via RepTrax, Vendormate, etc.) to have the ability to enter and work, as required, in hospitals and other medical facilities, as an essential function of the job. Depending on customer/site requirements, vendor credentials may require the employee to obtain the COVID-19 as required by facility requirements. Valid driver’s license issued by the state in which the individual resides; good driving record.

Benefits

The pay range for this position at commencement of employment is expected to be between $109,800-$164,700; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position will also include benefits such as medical, prescription drug, dental and vision insurance, flexible spending accounts, participation in 401(k) savings plan, and various paid time off benefits, such as PTO, short- and long-term disability and parental leave, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Travel

Required: More than 50%