Clinical Administrative Assistant II - Infectious Disease

About the role

As a Clinical Administrative Assistant in the Infectious Disease department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Absorb and assist with messages and inbound calls.
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails.
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Requirements

• High school diploma or GED
• Three years of office experience in a professional setting or associate’s degree and one year of experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire
• Completion of on-line Skills Assessment for demonstrated proficiency level.
• Demonstrate exceptional clerical, communication, and organizational skills.

Qualifications

• Associate’s degree
• Typing proficiency with accuracy
• Healthcare experience

Skills

• Exceptional clerical, communication, and organizational skills

Benefits

• Flexible Spending Accounts (Healthcare and Dependent Care FSAs)
• Life Insurance (employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary)
• Short- and Long-term Disability Coverage
• Cleveland Clinic Investment Pension Plan
• 401(k)/403(b) Plan
• Paid Time Off (PTO)
• Caregiver discounts
• Adoption assistance
• Employee Assistance Program
• Employee Hardship Fund
• Paid maternity and parental leave

Pay

Minimum hourly: $16.47
Maximum hourly: $23.61