Clinical Administrative Assistant

About the role

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. The position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

Responsibilities

• Patient Facing:
  • Manage incoming correspondence for disbursement to the appropriate practice
  • Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately
  • Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system
  • Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
  • Manage physician clinic schedules, including slot management and reconciling scheduling errors
  • Collect insurance information, forward it to Patient Financial Advisors and follow-up as required
  • Assist patients with check-in for virtual appointments
  • Initiate patient referral processes and monitor referrals for empaneled patients
  • Assist with messages and inbound calls
  • Other duties as assigned
• Administrative:
  • Respond to provider's emails and manage staff out-of-office arrangements
  • Respond to referral emails
  • Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal
  • Offer IT assistance
  • Arrange and execute all department events and manage incoming mail
  • Take and transcribe meeting minutes
  • Other duties as assigned

Qualifications

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting OR Associate Degree or Bachelor's Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or PowerPoint)
• Experience may be assessed with an on-line Skills Assessment

Preferred qualifications

• Associate's Degree
• Healthcare experience
• Typing proficiency with accuracy

Physical requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Schedule

Full-time, Monday–Friday, 8:00am–5:00pm. No holidays or weekends.

Pay

Minimum hourly: $16.47 • Maximum hourly: $23.61