Clinical Account Associate, Georgia, Alabama, Mississippi

Responsibilities

• Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients.
• Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives.
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add-ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist.
• Collaborate with Clinical Account Executives on upsell opportunities for various products.
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations.
• Identify and develop partnering opportunities between prospective oncology clients and Tempus.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership.
• Monitor performance of sales to ensure objectives are met.
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
• Build and maintain relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement.
• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician).
• Coordinate Medical Affairs report review with physicians after clinical orders.
• Order Kit and literature replenishment at accounts.
• Identify and attend approved local conferences.
• Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients.

Preferred Skills

• Demonstrate the capacity to quickly learn relevant genomic and oncology information.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills and ability to connect with healthcare professionals.
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate Tempus’ Values by acting with integrity, respect and trust.

Education & Experience

• B.S. in biology, life science, business or marketing.
• 1+ years of applicable experience industry.
• Bonus: Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations OR general clinical experience.