Clinical Access Coordinator - Women's Health - West Penn - Full Time

About the role

This position supports Patient Access by handling scheduling, pre‑registration, financial clearance, authorization and referral validation, pre‑serviceability estimations, and collections. The role creates the first impression of Allegheny Health Network’s services for patients, families, and external customers, clearly communicating expectations and financial responsibilities while assuming clinical and financial risk on behalf of the organization.

Responsibilities

• Gather, prepare, and send billing for consults and testing at non‑Epic facilities.
• Respond to CRM requests for appointments.
• Balance and close cash drawer in Epic.
• Prepare deposit slips, deposit money into the bank, and confirm deposits using Epic’s deposit tool.
• Complete preregistration functions, including validating patient demographics and verifying medical benefits and insurance information.
• Collect copays and prior balances, post payment transactions (no estimate calculations).
• Obtain authorizations for office visits, testing, and procedures.
• Check patients in and out.
• Register patients for billing not captured through Epic, organize manual billing, and forward to billers.
• Scan documents into Epic and prepare charts for office visits.
• Proactively schedule and follow up on testing, managing follow‑up reports.
• Answer phones, take messages, forward calls, and call patients to relay information.
• Work charge‑review and claim‑edit work queues.
• Proactively manage the wait list.
• Schedule procedures with patients and hospitals; advocate for MyChart sign‑up.
• Collect, sort, distribute, and prepare incoming and outgoing mail; provide information about services, physicians, and facilities.
• Communicate with physicians and mid‑level providers regarding schedule and patient issues (e.g., no‑shows).
• Order supplies to maintain inventory.
• Support medical record requests.
• Proactively identify and report office issues to a supervisor.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• At least one year of related experience, preferably in a medical setting, financial‑service setting, or a demanding customer‑service environment.
• Experience operating a PC and using software applications.
• Preferred: Familiarity with medical terminology and obtaining insurance verifications.
• Preferred: Call/Service Center experience.