Clinic Supervisor- East Hollywood

About the role

The Clinic Supervisor is responsible for assisting in planning, coordinating, and monitoring all operational and financial aspects of the Wesley Health Center. In conjunction with providing effective leadership to clinic staff, the Supervisor oversees the delivery of quality, cost-effective patient care. The position collaborates with the Clinic Administrator in directing support services and personnel to discharge their responsibilities.

Responsibilities

• Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan.
• Communicate organizational objectives and vision to the clinic team members.
• Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines.
• Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc.
• Aid Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.
• Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.
• Serve as a supervisor to ensure duties are performed effectively and efficiently.
• Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction.
• Cook up and coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed.
• Work with the billing department for the timely collection and submission of encounters.
• Enhance health center visibility through community involvement by participating in service and professional organizations.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Become a Master Trainer by participating and learning the AIDET Customer Service Train-the-Trainer Program by JWCH.
• Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer.
• Ensure all new and existing team members complete the AIDET customer service training annually.
• Other duties as assigned by supervisor.

Requirements

• Preferably possess a Bachelor’s degree in a related field with a minimum of three years of experience in healthcare management. Relevant experience may be considered in lieu of formal education.
• Demonstrate knowledge of Federal, State, and local funding allocated for health services.
• Have a track record of working with clients or patients, as well as staff, from diverse socioeconomic, ethnic, and cultural backgrounds.
• Previous supervisory experience is a requirement.
• Bilingual/Bi-cultural proficiency (Spanish/English) is mandatory.
• Experience within a Community Health Care Center is highly desirable.
• Proficiency with computer applications such MS-Word, PowerPoint, Excel and Outlook etc.
• Demonstrate strong leadership skills, effectively managing and motivating a diverse team.
• In-depth knowledge of healthcare regulations, compliance standards, and quality improvement processes.
• Excellent communication and interpersonal skills, fostering a positive and collaborative work culture.

Employee Benefits

• Competitive pay and a robust benefits package that includes: Medical, Dental, Vision, Monthly employer-sponsored allowance for assistance with health premiums, Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses, Paid time off (vacation, sick leave) and 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, Mileage reimbursement, Short- and long-term disability plans (LTD/STD), Life insurance policy & AD&D, and more!

Other

All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.