Clinic Supervisor - Chandler

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multithherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

About the role

This full-time, exempt position oversees daily clinic operations in Chandler, ensuring efficient patient flow, staff coordination, and adherence to clinical and regulatory standards.

Responsibilities

• Identify patient service requirements by establishing rapport with patients and others.
• Assess, provide, and interpret specific patient data; exhibit knowledge of growth, development, and appropriate communication.
• Promote collaboration within the facility to improve patient access and outcomes, increasing team efficiency.
• Assist with orientation and training of new team members.
• Ensure patient flowsheet/check-out sheet is completed for each visit.
• Conduct fibroscans in preparation for provider examinations.
• Implement provider orders promptly and accurately.
• Maintain documentation of patient care services by scanning and completing records per policies.
• Document procedures, medications, and care in the EMR and 340B tracker.
• Assist with 340B medication prior authorization by entering tasks in the EMR.
• Educate patients on medications and directions for use.
• Support patients and providers in the medication refill process.
• Notify patients about specialty pharmacy information, prior authorization processes, and order delays.
• Answer telephone calls, take messages, and return calls to patients, documenting all interactions in the EMR.
• Facilitate patient reports and deliver them to providers.
• Act as an effective communication link between patients and medical staff.
• Process outgoing referrals, ensuring referred providers have necessary documents to schedule patients.
• Schedule diagnostic procedures or specialist appointments as required.
• Act as a liaison with providers, other medical offices, and hospitals.
• Clean and prepare rooms between procedures, restock supplies, and ensure items are within expiration dates.
• Complete patient care tasks such as setting up rooms, placing patients, taking vitals, and recording information.
• Maintain adequate medical and office supply inventory, ordering bi-weekly as needed.
• Assist the research department with Fibro scans and maintain training for delegated tasks.
• Perform supervisory duties including interviewing prospective employees, assigning tasks, monitoring completion, and ensuring coverage for breaks, meetings, sick days, and PTO.
• Monitor and approve employees’ timecards, completing bi-weekly payroll.
• Develop and review standard operating procedures (SOP) annually.
• Report clinical issues to providers and complete assignments from providers or the Practice Administrator.
• Provide orientation and training for SOC Medical Assistants and Phlebotomists.
• Maintain professional certification and technical knowledge through education and networking.
• Ensure operation of medical equipment by completing preventive maintenance and evaluating new equipment.

Requirements

• High school diploma or GED from an accredited institution.
• MA certification highly preferred; required to be obtained after hire if not certified.
• At least one (1) year of experience working in a clinic setting.
• At least one (1) year of experience in a lead or supervisory role preferred.
• Excellent computer skills; ability to type at least 40 WPM.
• Knowledge of filing and charting procedures.
• Ability to use calculators and office equipment.

Skills

• Strong communication and interpersonal skills.
• Ability to assess and interpret patient data.
• Collaborative team player with a focus on customer service.
• Initiative to innovate and improve processes.
• Commitment to confidentiality, ethics, and respect in the workplace.

Work environment

Clinic setting with the following physical demands:

• Able to lift at least 25 lbs.
• Able to walk and stand for at least 50% of the day.
• Able to sit for at least 50% of the day.
• Ability to communicate effectively (hearing, talking, vision).
• Able to type and perform computer work for extended periods.

Travel Requirements

Some interoffice travel may be required with the use of a company vehicle or mileage reimbursement.

Pay

$50,000 - $60,000 per year, depending on experience (specialty, clinic volume, front & back office preferred).

Schedule

Monday-Friday, 8am-5pm.

Benefits

• Health, Dental, and Vision insurance (with HSA plans and employer contribution).
• 3 weeks PTO.
• 7 Company Paid Holidays.
• 5 days Sick Time.
• 401K with company match.
• Short & Long Term Disability.
• Educational Assistance.
• Shared company vehicles for required travel.