Clinic Supervisor

Operational Responsibilities

• Manages clinical operations of an MDE clinic
• Supervises the operations and delivery of medical disability services
• Implements, monitors, and maintains clinical practice and quality management standards
• Establishes and maintains effective, collaborative relationships with examiners and other stakeholders
• Collaborates with multi-disciplinary stakeholders to resolve issues and meet access
• Supervises and maintains Veteran care and quality service standards to meet the expectations of Loyal Healthcare and the VA
• Provides operational accountability for, and coordination of, diagnostic services
• Ensures examiners deliver high-quality services to Veterans that comply with the Department of Veteran Affairs (VA) healthcare standards, as well as with local, state, and federal requirements
• Ensures safety in the clinic by inspecting the emergency kits (expired items, etc.) and assisting with medical emergencies
• Recommends and evaluates processes to improve systems and Veteran care results across the continuum of care
• Aids in the implementation of policies and procedures
• Supervises and monitors the implementation of clinic policies and procedures which support the goals of the department and organization
• Assists in the resolution of administrative and operational issues, including the maintenance of clinic property, computer systems, and installed software applications
• Solves problems in administrative and clinical areas as needed
• Performs the duties of a Medical Assistant as needed
• Ensures all clinic logs are accurate and timely
• Conducts inventory counts on a consistent basis
• Orders and stocks medication, addresses shortages if necessary
• Assists with rescheduling appointments as needed if support@mde4vets.com is unable assist
• Staffing Responsibilities
• Provides first-line supervision and time approval for clinic staff
• Provides staff with training and education on medical emergencies and equipment
• Ensures staff is trained and operates in compliance with all government and other regulatory agencies
• Supervises clinical staff, planning and adjusting staffing as needed daily to maintain safe Veteran care and efficient operations
• Evaluates employee performance and recommend merit increases, promotions, and disciplinary actions
• Ensures staff provide the highest quality of care, complying with the Joint Commission, local, state, and federal requirements

Additional Responsibilities

• Maintains strict confidentiality
• Ensures compliance with regulations and standards
• Acts as a Veteran advocate, resolving Veteran care issues
• Serves as a liaison between site and external agencies
• Participates in management or leadership meetings as requested or directed
• Aids in the development of clinic strategic plans and objectives based on the identified needs of Veterans
• Aids in managing and resolving Human Resource (HR), labor relations, employee and department safety, and risk management issues
• Performs other duties as needed

Education And Experience Requirements

• Current Basic Life Support for Providers, by American Heart Association (AHA)
• Two or more (2+) years of supervisory or management experience in a health care setting
• Education and Experience Preferred
• Medical Assistant with current state certification
• Associate’s degree or 30+ undergraduate college credits

Knowledge

• Computer literate with proficient in Microsoft Office, Google Suite, electronic medical records, with the ability to learn new applications easily

Skills

• Highly organized and ability to work independently
• Excellent observational, verbal, and written communication skills

Abilities

• Ability to administer conflict resolution techniques
• Ability to work with people from diverse backgrounds
• Ability to supervise and direct administrative and clinical personnel

Supervisory Responsibilities

The CS supervises clinical and administrative staff, ensuring efficient clinic operations that satisfy the Veteran all relevant stakeholders.

Key Collaborators

The CS reports to either an AM or CM depending upon the region and assignment, so close collaboration with one or both parties is pivotal to CS success. The CS works directly with clinical and administrative staff, medical examiners, and VA MDE personnel.

Physical Demand

The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. The employee may be required to transfer and/or treat those who are wheelchair bound.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.