Clinic Services Specialist - IRL

Responsibilities

• Schedules patient appointments and visits in multiple outpatient clinics using the EPIC system.
• Follows the scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• Provides scheduling coverage in staff absence.
• Coordinates provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
• Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues.
• Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• May provide training and functional supervision for check-in/check-out services and students/temporary staff.
• May analyze, monitor and report financial data, information and reports.

Qualifications

• A Bachelor’s degree or an equivalent combination of education and experience.
• Typically (6 months – 1 year) administrative experience.
• Proficiency in computer spreadsheet and database applications.
• Excellent written and verbal communication skills.

Benefits

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.