Clinic Service Representative - Rehab - Days -

About the role

The Clinic Service Representative at Henry Ford Physical Rehabilitation - Jackson will assist patients in managing their recovery process. The role involves patient reception, check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge.

Responsibilities

• Check in and check out patients
• Provide excellent customer service
• Handle insurance verification and cash collections
• Perform calculations and complete forms
• Work with detailed information and interact with patients, visitors, medical staff, and other clinic/hospital personnel
• Discuss patients' financial responsibilities and connect them with the Customer Service Center
• Work in a fast-paced environment with frequent interruptions
• Support team members and work within a team setting
• Complete yearly competencies
• Use basic computer skills such as opening software/email, navigating on keyboard, and logging in/out of computer
• Work effectively with diverse populations
• Be dependable and punctual
• Show strong organizational skills and multitasking abilities

Requirements

• Able to check in and check out patients
• Great customer service skills
• Strong phone etiquette

Shift Details

Monday to Thursday: 7:00 a.m. to 6:30 p.m.
Friday: 7:00 a.m. to 5:30 p.m.
Saturday: 8:00 a.m. to 12:00 p.m.

Location

1201 E Michigan Ave
Ste 300
Jackson, MI 49201

Status

Full Time

Education and Experience Required

• High School Diploma or equivalent
• Required to perform calculations, complete forms, extensively utilize computer information system
• Demonstrated ability to work with detailed information
• Interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office
• Ability to work successfully in a fast-paced environment with frequent interruptions
• Ability to work within a team setting and be supportive of team members
• Successful completion of yearly competencies
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer)
• Ability to work effectively with populations of diverse backgrounds and ages
• Dependable and punctual
• Strong organizational skills and ability to multitask

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.