Patient Service Representative - Days

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. This role ensures a positive and efficient patient experience by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Ensure accuracy and attention to detail in all tasks, especially when entering patient information and processing documents.
• Communicate effectively and professionally with patients and visitors, handling inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Work under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Adaptable and able to work effectively under pressure.
• Ability to push, pull, and lift up to 50 lbs occasionally, stand and walk during each shift, and perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting.

Qualifications

• One year of applicable medical office experience preferred.

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policies.
• Adaptability and ability to work under pressure.

Benefits

Mercy offers a range of benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.