Clinic Service Representative - Family Practice

Company Overview

Henry Ford Health is a leading academic health system dedicated to advancing health and improving lives across Michigan and worldwide. With 12 hospitals, hundreds of ambulatory locations, and services ranging from primary care to specialty, virtual care, pharmacy, home health, eye care, and health insurance, the organization is investing $3 billion in the Future of Health: Detroit initiative to drive innovation, research, education, and community impact. The culture emphasizes purpose, collaboration, belonging, and career growth.

Job Description

Position: Patient Registration Associate – Henry Ford Family Medicine, East Michigan Avenue, Jackson, MI (3235 E Michigan Ave Ste 100). This part‑time, days role operates under general supervision and follows standard operating procedures for all patient registration activities.

Responsibilities

• Perform patient reception and face‑to‑face check‑in and check‑out.
• Handle preregistration and insurance verification.
• Collect cash payments and reconcile charts.
• Assist with patient discharge processes.
• Contribute to a culture of service excellence for all customer groups.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively use computer information systems.
• Familiarity with a clinic environment preferred.
• Strong attention to detail and ability to work with detailed information.
• Excellent interpersonal skills for telephone and in‑person interactions with patients, visitors, medical staff, and other personnel.
• Capability to discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Proven ability to work in a fast‑paced environment with frequent interruptions.
• Team‑oriented mindset and supportive of colleagues.
• Successful completion of yearly competencies.
• Basic computer skills (opening software/email, keyboard navigation, logging in/out).
• Ability to work effectively with diverse populations of varying ages.
• Dependable, punctual, and strong organizational skills with the ability to multitask.

Schedule

Part‑time, days shift.