Clinic Service Representative - Family Medicine

About the Role

The team at Henry Ford Family Medicine – East Michigan Avenue is committed to delivering comprehensive, quality care for families at every stage of life. Your primary care specialist will provide preventive care and help you manage any chronic conditions you or your family members might have.

Responsibilities

• Under general supervision, follow standard operating procedures for all patient registration activities, including patient reception, face-to-face check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge.
• Actively contribute to an organizational culture committed to the highest degree of service excellence standards for all customer groups.
• Discuss with patients their general financial responsibilities and connect them with the Customer Service Center at the Corporate Business Office.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Familiarity with a clinic environment is preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (e.g., opening software/email, navigating on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Schedule

Part-Time (20 Hours Per Week) Days

Department: Family Medicine - East Michigan
Location: 3235 E Michigan Ave Ste 100, Jackson, MI 49202