Clinic Scheduler - Plymouth

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• For new and/or referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Fulfills other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Communicates to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• Follows up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• Schedules post-operative follow up appointments with Physicians. Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

• High School Diploma or Equivalent is Required
• Strong Computer Skills
• 2+ years of medical office experience required

Additional Attributes

• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter Versatility
• Strong Customer Service Skills
• Detail-Oriented

Compensation

SALARY LEVEL: $20.00 - $27.00 per hour

Physical Demands

• Sitting for long periods of time
• Occasionally lifting files or paper weighing up to 30 pounds
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier nd other office equipment
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts
• Requires prolonged periods of time viewing and typing on computer screens

Competencies

• Uses Technical and Functional Experience
• Displays Adaptability
• Makes timely, cost effective and sound decisions
• Shows Work Commitment
• Emphasizes the need to deliver quality products and/or services

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in an office environment.
• Involves contact with patients and public.

About the Role

We offer a competitive benefits package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking

Benefits

Includes:

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking