Clinic Scheduler - Edina

At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. Join our dynamic team and help provide exceptional care to our patients.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards healthy lifestyle practices
• Tuition Reimbursement
• Employee Assistance Program
• Discount Program with select retailers
• Free Parking
• Career Growth and Development opportunities
• Supportive Team and Resources

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• For new and referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductible, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request; obtains necessary pre-certification as required.
• May communicate with patients about surgeries or tests being scheduled, potential prep work needed, inquiring about test specifics from necessary parties, and gathering patient information as needed.
• May be responsible for follow-up on all pre-operative tests to ensure clearance for surgical procedure and communicates with physician and patients if further testing is required before surgery.
• May be responsible for scheduling post-operative follow-up appointments with physicians.
• Where applicable, demonstrates a basic understanding of medical terminology for tests and surgical procedures, including coding and the ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

Requirements

• High School Diploma or Equivalent (Required)
• Strong Computer Skills
• 2+ years of medical office experience

Skills

• Ability to Multi-task
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented

Pay

$20.00 - $27.00 per hour

Physical Demands

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Necessary to view and type on computer screens for prolonged periods of time.

Competencies

• Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; is regarded as a reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and service against those standards; manages quality; improves efficiencies.

Work Environment

• Work is performed in an office environment.
• Involves contact with patients and the public.