Clinic/Practice Coordinator - Diagnostic Cardiology

North Shore Medical Center, part of Mass General Brigham, is a not-for-profit organization supporting patient care, research, teaching, and community service. We are committed to delivering exceptional care through high-performing teams and invite you to join us.

About the role

Responsible for supervising and coordinating the administrative operations of the clinic. Work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.

Responsibilities

• Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources.
• Manage and schedule appointments, consultations, and follow-up visits for patients.
• Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
• Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience.
• Supervise administrative staff, providing guidance, training, and support as needed.
• Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources.
• Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner.
• Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols.

Requirements

• Bachelor's Degree in Healthcare Management or a related field of study (required).
• 3-5 years of clinic, office, or hospital experience (required).
• 3-5 years of administrative office experience (required).
• 2-3 years of leadership or supervisory experience (preferred).

Skills

• Strong knowledge of medical terminology, healthcare regulations, and industry standards.
• Strong leadership and supervisory abilities.
• Proficiency in using electronic health records and other clinic management software.
• Excellent organizational, multitasking, and problem-solving skills.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to maintaining accuracy and confidentiality.

Physical Requirements

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%), 20lbs - 35lbs
• Carrying: Occasionally (3-33%), 20lbs - 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross Manipulation (Handling): Constantly (67-100%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Pay

$17.71 - $24.94/hour.

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day
• Employee Type: Regular

Location

81 Highland Avenue, onsite role.