Clinic/Practice Assistant, Gastroenterology

About the Role

Brigham and Women's Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join the Gastroenterology team in Braintree. This is an in-office call center role that keeps daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

Schedule and Location

• Full-time, 40-hour, on-site position at Brigham and Women's Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184
• Monday through Friday, either 8:15 a.m.–4:45 p.m. or 8:30 a.m.–5:00 p.m.

Why This Role Stands Out

Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call center team, working alongside three other team members, with cross-training opportunities to support front desk operations as well.

What You'll Do

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments
• Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation
• Process patient billing forms and accept co-payments when required by department workflow
• Request patient medical records, laboratory results, and other information needed by the care team
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level

Qualifications

• High school diploma or equivalent required
• Two to three years of office experience required
• Certified Medical Administrative Assistant (CMAA) preferred
• Strong customer service skills and a professional, helpful communication style
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems
• A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team

Benefits

• Medical, dental, and vision insurance
• Robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Other perks