Clinic/Practice Assistant, Endoscopy

About the role

Mass General Brigham is seeking a dependable, patient-focused Clinic/Practice Assistant to support operations at South Shore Endoscopy Center in Braintree, MA. This role is an important part of the patient experience and helps ensure that patients, providers, and care teams receive timely, accurate, and professional administrative support throughout the scheduling, registration, check-in, check-out, and follow-up process.

About South Shore Endoscopy Center

South Shore Endoscopy Center provides outpatient endoscopy services in a fast-paced, patient-centered environment. The team is committed to delivering high-quality, compassionate care while supporting efficient procedural workflows, clear communication, and a positive experience for every patient and family member.

Responsibilities

• Provide administrative support for scheduling, registration, check-in, check-out, and follow-up processes
• Ensure timely, accurate, and professional assistance to patients, providers, and care teams
• Help maintain efficient procedural workflows and clear communication in a fast-paced healthcare setting

Qualifications

• High school diploma or equivalent required
• Associate’s or bachelor’s degree preferred
• One to two years of customer service experience required
• Prior medical office, ambulatory care, procedural, scheduling, or patient access experience preferred
• Experience with electronic medical record, registration, scheduling, or billing systems preferred; Epic experience is a plus
• Strong computer skills and comfort using Microsoft Office and standard office technology

Schedule

This is a per diem hybrid position based at South Shore Endoscopy Center, 659 Washington Street, Braintree, MA. The anticipated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. In this role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies.

Pay

Pay range: $17.71 - $24.94/hour. At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is based on minimum job qualifications.

Benefits

In addition to competitive base pay, Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses (as applicable), and recognition programs designed to celebrate contributions and support professional growth.

Ideal Candidate

The ideal candidate is a proactive administrative professional who enjoys helping patients, supporting a team, and keeping daily operations running smoothly. They bring strong customer service experience, a high level of accuracy, comfort with technology, and the ability to adapt in a fast-paced healthcare environment.