Clinic PER, True North Family Care

Responsibilities

• Answer multiline telephone.
• Take messages, provide information, and direct calls throughout the office.
• Collect all demographic and insurance information on new patients with accuracy.
• Update demographic and insurance information when required.
• Schedule and reschedule patient appointments as required.
• Greet patients in a courteous and helpful manner.
• Scan all medical charting information into computer to make available for physician or APP viewing in a prompt manner.
• Copy/print medical records and fax or mail as appropriate.
• Open, sort, and distribute mail.
• Prepare daily payment packet for the Central Billing Office (CBO) with accuracy and attention to detail.
• Travel to and fill-in at other clinics.
• Maintain regular attendance and punctuality for scheduled shifts.
• Adhere to safety protocols at all times.
• Maintain professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Perform other related duties as assigned.

Qualifications

• Communication skills including fluency in oral and written English.
• Basic computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
• Ability to remain flexible to quickly adapt to urgent situations.
• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
• High school diploma or equivalent.
• Healthcare clinic experience preferred.
• Ability to apply the skills of self-motivation and project management.
• Ability to read, interpret and apply policies, procedures and legal requirements.
• Ability to exercise initiative, judgment, discretion, and decision making consistent with organizational objectives.
• Proven ability to analyze and solve problems to deliver results.
• Strong interpersonal skills to successfully represent the department and organization at all levels.
• Familiarity with standard office equipment.
• Ability to handle multiple tasks in a timely manner.