Clinic Ops Manager

About the role

The Clinical Operations Manager provides leadership, direction, and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Responsible for a 24/7 operation that provides care seven days per week, including weekends and holidays, this role ensures operational continuity, service excellence, and effective resource management across all hours of operation. The Clinical Operations Manager coordinates, supervises, and is accountable for the daily activities of staff and the overall performance of the clinic, leveraging the support of on-site supervisors and team leads to provide leadership coverage and operational oversight throughout the week. By collaborating with clinical and physician leadership, the Clinical Operations Manager advances the Quadruple Aim while driving financial and operational performance, fostering positive relationships with internal and external stakeholders, and implementing strategies that support the organization's mission, vision, and values.

Responsibilities

Administrative Functions

• Directs and coordinates clinic systems, policies, procedures, and operational activities to ensure efficient practice operations
• Reviews operational issues, evaluates existing policies, and recommends process improvements and operational changes
• Facilitates employment administration including payroll, benefits, staffing, and related human resource activities
• Oversees accurate and timely documentation within the Electronic Medical Record (EMR)
• Designs and tracks patient outreach initiatives and engagement strategies
• Adheres to all applicable regulations as well as company policies, processes, and procedures

Management Functions

• Oversees administrative staff management including supervision, hiring, and terminations; determines staffing needs, and ensures efficient utilization of teammates ensuring consistency with ACE standard work and processes
• Establishes performance standards, facilitates employee coaching, and supports staff professional growth and development
• Provides leadership and administration to ensure achievement of clinic and organizational objectives while establishing team priorities
• Partners with providers and clinical leadership to support operational and clinical initiatives

Business Functions

• Develops and monitors key performance indicators to improve access, reduce total cost of care, improve quality, and improve patient and team experience
• Collaborates with other site leaders, providers, and support functions to execute plans and achieve site/department goals
• Leads and/or participates in departmental quality improvement and service excellence activities; researches and resolves local clinical quality issues
• Ensures efficient revenue cycle operations, including copay capture and charge entry
• Applies Lean methodology to improve processes, reduce waste, and maximize value-added time

Required Qualifications

• High school diploma, G.E.D. or equivalent
• 3+ years of experience in a leadership role
• Experience leading projects or team
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to be resilient and adaptive to changing environments
• Demonstrated innovative and continuous improvement mindset

Preferred Qualifications

• 5+ years of experience in a healthcare setting
• Experience with EPIC EMR
• Managed care and/or ambulatory care experience including Urgent Care

Pay

The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

All benefits are subject to eligibility requirements.

Schedule

Clinic Hours: Daily 24 hours, weekends, and holidays; work schedule can/will vary.

Location

888 S Rancho Drive, Las Vegas, NV