Clinic Operations Section Director - 61006235

About the Role

Under the general supervision of the Clinical Services Bureau (BCS) Director, the Clinic Operations Section Director directs planning, implementation, and evaluation of statewide traditional and non-traditional DPH clinic operations. This role collaborates closely with the Quality Assurance and Administration, Service Delivery, and Program Integration Section Leads, other Health Programs bureaus, the Professional Practice Section of the Health Collaboration Branch, Pharmacy, and statewide leadership to ensure effective and efficient monitoring, implementation, and delivery of client services across all programs.

Responsibilities

• Operational Leadership
  • Provides strategic leadership for clinic operations site and building technical needs, including special projects related to construction.
  • Ensures program procedures are in place and site operations follow established standards.
  • Coordinates with other Bureaus and Sections, including Finance and Operations, to monitor site activities for compliance with standards, policies, procedures, standing orders, and state and federal laws.
  • Ensures site-related audits are performed as indicated and action plans are followed.
  • Collaborates and coordinates area training days and engagement activities.
  • Serves as the county partner contract services liaison, providing letters of support, memoranda of agreement, and contracts as needed.
• Clinic and Mobile Health Unit Oversight
  • Provides oversight and supervision for Clinic Operations Directors and health department staff.
  • Maintains awareness of site needs through coordination with operations directors, health department managers, and other on-site supervisors.
  • Conducts routine meetings to ensure coordination of administrative and service delivery staff to meet program/scheduling needs.
  • Collaborates with lab, pharmacy, procurement, and logistics to ensure continuity and consistency of site services.
  • Maintains awareness of mobile health unit needs, including staffing, scheduling, and technical liaison communication.
• Performance Management
  • Coordinates with Quality Assurance, HPB Coordination, Program Integration, and Service Delivery sections to monitor data for productivity, access to services, and CQI principles.
  • Ensures high-quality DPH client services through adherence to current program policies and compliance with federal cooperative agreements.
  • Monitors trends within clinics for successes and weaknesses and makes adjustments for improvements as indicated.
• Public Health Preparedness and Emergency Response
  • Participates in disaster preparedness activities, training, and planning, including outbreak management, shelter operations, expanded EPI team activities, and mass dispensing/vaccination efforts.
  • Provides strategic direction and planning for emergencies, outbreaks, and public health priorities as requested.
  • Ensures emergency procedures, staffing, mock drills, and staff training are documented at each site.
  • Ensures health department and Mobile Health Unit readiness through planning, staff training, and maintenance of supplies.
• Other duties as assigned.

Requirements

• State Minimum Requirement: A bachelor's degree and relevant program management experience.
• Agency Additional Requirements:
  • Bachelor’s degree with five (5) years of progressive program management and supervisory experience.
  • Proven track record of driving strategic and tactical program initiatives, leading cross-functional teams, and delivering measurable organizational impact.
  • Experience administering public health-related programs and services within clinical settings.
  • Proficiency in Microsoft Office (Word and Excel).
  • Knowledge of management principles, government processes, and organizational structure.
  • Skilled in applying rules and regulations, managing staff, and fostering relationships with state, federal, and private organizations.
  • Strong written and verbal communication skills.
  • Familiarity with Medicaid and SC DHHS program requirements.
  • BLS and First Aid certification required within six (6) months of employment.
  • Ability to work extended hours as needed.
  • Valid driver's license is required; work may require travel and periodic overnight travel.
  • Must maintain up-to-date HIPAA and data security and confidentiality training due to work with Personally Identifiable Health Information (PHI).
  • Available to assist during times of public health emergency and outbreak response efforts, including participation in agency/division preparedness efforts and response operations as outlined in the DHEC Emergency Plans (may include staffing shelters, triage, or being on call 24/7).

Preferred Qualifications

• Master's degree in public health, health care administration, nursing, or other related field.
• At least ten (10) years of experience supervising large teams in a health care system/setting.
• Knowledge of state and federal laws, rules, and regulations pertaining to section and bureau activities.
• Knowledge of public health administration principles and practices relative to section and bureau activities.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment. An official, certified copy of the transcript or diploma will be required prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered, subject to approval by the DPH Chief Human Resources Officer or their delegate.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children
• S.C. Deferred Compensation Program available
• Retirement benefit choices:
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

Enrollment in one of the listed retirement plans is required for all full-time employees; refer to the contribution section of the retirement sites for the current contribution rate of gross pay.

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.