Clinic Operations Manager - Pearl Ridge

We need to output HTML fragment with sections for headings where content exists. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only when posting has real specific content. We have job mission and job summary: could be "About the role". Provide

About the role

then

with mission and summary. Responsibilities: we have "Essential Job Responsibilities" with bullet points. Use

• . Qualifications: we have "Qualifications REQUIRED QUALIFICATIONS" list. Use

  Qualifications

  then
  . Skills: maybe we can extract skills from qualifications: but we could also have a Skills section if there is explicit skills content. The qualifications list includes many skill-like items: proficiency in Microsoft Office, organizational, time management, communication, etc. Could put them under Skills. But we need to avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. We could combine qualifications and skills into one Qualifications section. But we have separate headings allowed; we could just use Qualifications and not Skills if content overlaps. However we have "Skills" heading possible if we have explicit skills list. The qualifications list includes skills; we could put them under Skills and keep Qualifications for education/experience. But we need to avoid thin sections. Let's decide: Use Qualifications for education/experience requirements, and Skills for abilities. That gives two substantive sections. Check content: Qualifications REQUIRED QUALIFICATIONS includes: Minimum of a high school diploma, Minimum of 4 years of experience..., Previous experience..., Strong background..., Demonstrated ability..., Proficient..., Exceptional organizational..., Maintains..., Excellent verbal..., Ability to adhere..., Comfortable..., Receptive... That's a mix of education/experience and skills. Could split: Education/Experience: high school diploma, 4 years experience, front desk/admin, customer service. Skills: proficiency in MS Office, organizational, time management, multitasking, professional demeanor, communication, adherence to protocols, fast-paced, receptive to feedback. We'll create Qualifications section for education/experience, Skills section for abilities. Physical Requirements: maybe not a heading; could be part of Qualifications or separate? There's no heading for Physical Requirements; we could include under Qualifications as a list item? But better to keep under Qualifications as a bullet? The instruction: Use headings only for those listed. Physical Requirements not a listed heading, so we should not create a heading for it. We can incorporate into Qualifications or Skills as a paragraph. Probably include as a

  under Qualifications. Additional Information: EEO boilerplate to be removed. We must not include Pay, Schedule, Benefits sections because not present. Thus output:

  About the role

  Job mission ... Job summary ...

  Responsibilities

  ...

  Qualifications

  ...

  Skills

  ...
  We need to preserve all substantive information. Ensure we don't lose any details. Let's extract About the role content: "JOB MISSION The mission of the Clinic Operations Manager at ACES is to elevate the standards in the treatment of Autism by providing administrative support to ACES’ clinical staff. Job Summary The role supports clinic operations through strategic scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment. It involves managing Behavior Interventionist (BI) onboarding, performance, and satisfaction, while collaborating with HR and Clinical Directors to address staffing needs and retention. Additionally, the position oversees front desk duties, facility maintenance, and promotes center events to enhance client experience and operational efficiency." We'll combine into a paragraph. Responsibilities: list each bullet from "Essential Job Responsibilities Working under the Clinical Director, essential job responsibilities include, but are not limited to:" then bullet points. We need to capture each bullet as
  • . The bullet points are separated by line breaks and some have sub-bullets? Let's parse: - Scheduling Support Follow established scheduling protocols and software use to manage session cancellations and rescheduling for in center clients Collaborate with Clinical Directors regularly to meet prescription fulfillment Coordinate assessment scheduling between assessors and new clients - BI Support and Management Collaborate with HR on BI-related needs (e.g., payroll, additional supports) and provide strategic input on hiring by assessing client staffing needs; participate in interviewing potential BI candidates Support BI onboarding and integration by coordinating welcome activities, tech setup (iPads, I-9s, badges), and addressing early concerns in collaboration with onboarding team; serve as a positive first point of contact for new staff. Monitor BI performance and satisfaction, providing feedback and disciplinary action for non-clinical conduct (e.g., communication, dress code, attendance, clinic policies); escalate concerns or retention risks to the Clinical Director as needed Oversee the BI annual review process by ensuring accurate collection and reporting of clinical and non-clinical scorecard data in alignment with organizational standards Provide oversight of RBT credentialing, including initial steps, actions to maintain certification, renewal processes, and ensuring compliance with 5% BCBA supervision requirements - Client Supports Serve as a positive contact for in center clients and caregivers Collaborate with caregivers to identify opportunities for make-up sessions or extending service hours to maximize prescription fulfillment - Center Needs Maintain a clean, organized, and compliant clinic environment by monitoring staff presentation, coordinating supply and custodial needs, and communicating facility-related requests (e.g., repairs, materials, furniture) to appropriate teams to ensure a safe and functional workspace. Oversee daily clinic operations, including opening and closing procedures; coordinate Manager on Duty coverage in collaboration with office leadership Monitor center space utilization and coordinate scheduling of physical therapy sessions and assessments to maximize efficiency and meet client needs Conduct in-center tours for prospective clients, highlighting the clinic’s physical space and clinical excellence. Manage front desk responsibilities including greeting staff and caregivers, answering phones, relaying messages, and ensuring proper sign-in/out procedures. Manage incoming mail and packages, ensuring timely distribution and handling in accordance with center protocols Promote center events by posting announcements and sending reminders to increase attendance and engagement. Then a note: "The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion." This is boilerplate? It's a disclaimer about responsibilities; might be considered boilerplate but it's part of responsibilities description. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is a legal disclaimer about job description changes; could be considered boilerplate. I'd remove it to keep only substantive responsibilities. However it's not exactly legal/EEO; it's a statement about job description flexibility. Might be considered boilerplate; safer to remove. Qualifications: list each item. "REQUIRED QUALIFICATIONS Minimum of a high school diplomaMinimum of 4 years of experience in a professional office environmentPrevious experience in a front desk or administrative support roleStrong background in customer service; experience in client-facing roles preferredDemonstrated ability to work independently with minimal supervisionProficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management toolsExceptional organizational, time management, and multitasking skillsMaintains a professional demeanor, positive attitude, and polished appearanceExcellent verbal and written communication skillsAbility to adhere to strict protocols and maintain compliance with HIPAA regulationsComfortable working in a fast-paced environment with daily deadlinesReceptive to feedback and adaptable to changing priorities" We need to split into separate items. Could be each sentence separated by missing spaces. We'll parse: - Minimum of a high school diploma - Minimum of 4 years of experience in a professional office environment - Previous experience in a front desk or administrative support role - Strong background in customer service; experience in client-facing roles preferred - Demonstrated ability to work independently with minimal supervision - Proficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management tools - Exceptional organizational, time management, and multitasking skills - Maintains a professional demeanor, positive attitude, and polished appearance - Excellent verbal and written communication skills - Ability to adhere to strict protocols and maintain compliance with HIPAA regulations - Comfortable working in a fast-paced environment with daily deadlines - Receptive to feedback and adaptable to changing priorities Physical Requirements: "Ability to exert up to 10 pounds of force and lift/move up to 15 pounds Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday" We could include as a paragraph under Qualifications or Skills. Since it's not a skill, maybe under Qualifications as additional bullet. Additional Information: EEO boilerplate to remove. Thus final HTML:

    About the role

    The mission of the Clinic Operations Manager at ACES is to elevate the standards in the treatment of Autism by providing administrative support to ACES’ clinical staff. The role supports clinic operations through strategic scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment. It involves managing Behavior Interventionist (BI) onboarding, performance, and satisfaction, while collaborating with HR and Clinical Directors to address staffing needs and retention. Additionally, the position oversees front desk duties, facility maintenance, and promotes center events to enhance client experience and operational efficiency.

    Responsibilities

    • Scheduling Support
      • Follow established scheduling protocols and software use to manage session cancellations and rescheduling for in‑center clients
      • Collaborate with Clinical Directors regularly to meet prescription fulfillment
      • Coordinate assessment scheduling between assessors and new clients
    • BI Support and Management
      • Collaborate with HR on BI‑related needs (e.g., payroll, additional supports) and provide strategic input on hiring by assessing client staffing needs; participate in interviewing potential BI candidates
      • Support BI onboarding and integration by coordinating welcome activities, tech setup (iPads, I‑9s, badges), and addressing early concerns in collaboration with onboarding team; serve as a positive first point of contact for new staff.
      • Monitor BI performance and satisfaction, providing feedback and disciplinary action for non‑clinical conduct (e.g., communication, dress code, attendance, clinic policies); escalate concerns or retention risks to the Clinical Director as needed
      • Oversee the BI annual review process by ensuring accurate collection and reporting of clinical and non‑clinical scorecard data in alignment with organizational standards
      • Provide oversight of RBT credentialing, including initial steps, actions to maintain certification, renewal processes, and ensuring compliance with 5% BCBA supervision requirements
    • Client Supports
      • Serve as a positive contact for in‑center clients and caregivers
      • Collaborate with caregivers to identify opportunities for make‑up sessions or extending service hours to maximize prescription fulfillment
    • Center Needs
      • Maintain a clean, organized, and compliant clinic environment by monitoring staff presentation, coordinating supply and custodial needs, and communicating facility‑related requests (e.g., repairs, materials, furniture) to appropriate teams to ensure a safe and functional workspace.
      • Oversee daily clinic operations, including opening and closing procedures; coordinate Manager on Duty coverage in collaboration with office leadership
      • Monitor center space utilization and coordinate scheduling of physical therapy sessions and assessments to maximize efficiency and meet client needs
      • Conduct in‑center tours for prospective clients, highlighting the clinic’s physical space and clinical excellence.
      • Manage front desk