Clinic Operations Manager

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred (or 2+ years equivalent experience in an ABA company in a leadership role).
• Prior experience in operations, ABA, office management, or healthcare/clinic setting required;
• Strong leadership and people management skills.
• Excellent organizational, communication, and problem-solving skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling software, Microsoft Office/Google Suite, and basic data tracking tools.

Responsibilities

• Serve as the main point of contact for non-clinical operations within the clinic.
• Coordinate non-clinical onboarding for all new employees (HR paperwork, system access, badges, technology set-up, supplies, etc.).
• Partner with clinical leadership to schedule and set up clinical onboarding and training.
• Maintain onboarding checklists, ensuring staff are prepared to begin their roles successfully.
• Oversee BT interviews and staff matching for teams in conjunction with clinic director and scheduling staff.
• Work with the School Services Coordinator to ensure all school related things are in order.
• Oversee building maintenance, repairs, and vendor relationships (cleaning, utilities, security, etc.).
• Ensure cleanliness, safety, and organization across all clinic spaces, including therapy rooms, learning stations, waiting areas, and staff offices.
• Monitor and maintain supplies, equipment, and learning materials for staff and clients.
• Oversee Scheduling for the clinic and work with the scheduling team as liaison to clinical supports.
• Maintain long term schedules for all clients and review with directors.
• Cookordinate scheduling changes with the scheduling team.
• Cookordinate and track clinic space utilization and learning station usage to maximize efficiency.
• Support clinical teams with room scheduling, ensuring balanced allocation of therapy spaces.
• Monitor client flow and adjust systems as needed to reduce wait times and improve family experience.
• Develop and refine operational procedures to improve efficiency and clinic organization.
• Track operational metrics such as clinic utilization, station usage, and scheduling efficiency.
• Collaborate with clinical directors to align operational systems with clinical needs.