Clinic Office Supervisor - Boise Heart Institute Full-Time

Position Summary

Under general guidance of the Area Practice Manager, as the Clinic Office Supervisor you will coordinate the day-to-day operations of the front office and administrative staff at the Boise Heart Institute. This position will focus on physician and staff relationships, customer service, and financial management. This is a non-clinical position.

What Will You Do

• Directly supervise over 25 - 29 front office and administrative staff (Patient Service Reps (PSR)) and 1 Lead Patient Service Representative in the Call Center overseeing 6 - 8 PSRs, Medical Records, and front office areas including reception, scheduling, referrals for new patients and is also responsible for clinic workflow and operations.
• Provide performance coaching/feedback, completing evaluations, and resolving staff conflict.
• Act as a liaison between support staff, physicians, clinic managers/administrator, and work closely with the Polytech Sleep Tech Supervisor.
• Oversee billing and collection functions and ensure staff compliance with collection policies and procedures (e.g., PATOS, days in accounts receivables, aging of accounts receivable).
• Maintain appropriate staffing/scheduling to support operations and physician productivity, and oversee time and attendance records and ensure accurate information for payroll.
• Help ensure organizational commitment to patient satisfaction. React in a timely manner to resolve patient complaints, and promote customer service standards among staff.

An Ideal Candidate Will Have

• Knowledge of outpatient/ambulatory clinic operations;
• Epic experience;
• Worked in a front office clinic position and understands the job duties, including strong insurance knowledge;
• Previous lead or supervisory experience in a clinic environment;
• Enjoyment in building teams and partnering with clinic leadership and physicians;
• Comfortability and confidence in communicating with physicians and other clinic staff; and
• Be self-motivated, has demonstrated follow through, and thrive in an environment where you can lead by example and jump in and help when needed.

Minimum Requirements

• Associate's degree in business or related field required.
• Two years of relevant experience in a senior, lead or supervisory role, may be considered in lieu of degree (preferably in an ambulatory clinic environment).
• Bachelor's degree in a business related field preferred.

Work Schedule

This position will work Mondays – Fridays around the hours of 8:00am – 5:00pm.

Location: 6140 N. Curtisian Ave. Ste. 200, Boise, ID 83704. On the Boise Regional Medical Center campus - I-184 and Curtis Road.

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

About the Heart Institute

The Saint Alphonsus Heart Institute offers highly trained heart specialists who treat the most common to the most complex heart conditions. The Heart Institute offers state-of-the-art Heart Centers in Boise and Nampa and outreach patient care to other cities and towns in the Treasure Valley.

Facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Forbes America's Best Large Employers 2025;
• Forbes America's Best Employers for Healthcare Professionals 2025;
• Top 15 Health Systems in the country by IBM Watson Health;
• The region's most advanced Trauma Center (Level II);
• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.