Clinic Office Supervisor

Job Summary

The Clinical Office Supervisor is responsible for overseeing the day-to-day activities of our clinics. This position emphasizes leadership, quality patient care, and customer service.

Job Duties And Responsibilities

• Serve as the primary point of contact at all LACENTA clinics both internally and externally.
• Oversees day-to-day operations at clinic locations and/or corporate office locations.
• Assess and provide the appropriate need/requests of office furniture, technology and hardware.
• Handle patient grievances, patient concerns, and all customer service-related matters.
• Aid in developing and approving all clinic personnel schedules.
• Manage coverage issues brought about by staff call outs.
• Evaluate and provide suggestions and ideas to improve operations and clinic performance.
• Prepare regular reports for upper management.
• Propose and provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors) and report to upper management.
• Design strategy and set goals for growth.
• Maintain budgets and optimize expenses.
• Implementing and maintaining policies and procedures/office administrative systems when necessary.
• Manage vendor relationships and account personnel when necessary.
• Oversee and assist with hiring and training of new staff members.
• Ensure appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal.
• Aid in termination and disciplinary needs of staff as needed.
• Ensure employees work productively and develop professionally.
• Supervise and monitor the work of administrative staff, in conjunction with leads, supervisors and department managers.
• Ensure staff follows health and safety regulations.
• Organize meetings and manage databases.
• Attend company relation functions or events as needed.

Requirements

• AA Degree
• At least 3 years in a supervisory role
• Strategic thinker, innovative and problem-solver
• Excellent communication skills
• Results-driven, adaptable with ability to manage multiple priorities and schedules
• Knowledge of ENT and Allergy, preferred
• Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred
• Demonstrated ability to grow and manage a team while focusing on process improvement and customer service
• Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management
• Ability to travel to all clinic locations with reliable transportation

Physical Demands

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 10 lbs. periodically
• Travel to clinic locations or sites as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions