Clinic Office Clerk

About the role

Bucktail Medical Center, located in Renovo, Pennsylvania, is a hidden gem in the heart of scenic Clinton County. Situated along the Susquehanna River, BMC offers a wide range of services, including Primary Care, X-Ray, Laboratory, EMS, and Rehabilitation (PT and OT). As a designated Critical Access Hospital, we also provide Emergency Department care, inpatient Acute Care, and Swing Bed services. The Community Clinic Office Clerk provides front-office and administrative support for the Community Clinic and typically supports one to two providers. This position is responsible for patient reception, appointment scheduling, registration, insurance verification, documentation, and other administrative functions necessary for the efficient operation of the clinic. Accurate registration and insurance information are essential to the financial health of the organization. The Office Clerk plays an important role in the revenue cycle by ensuring that patient demographic, insurance, and authorization information is accurate and complete so that services can be appropriately billed.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner, serving as the first point of contact for the Community Clinic.
• Register patients accurately and efficiently, including verifying identification, demographic information, contact information, and insurance coverage.
• Review patient information at each visit and identify and document changes to demographic or insurance information.
• Schedule, confirm, reschedule, and coordinate patient appointments for one or more providers.
• Maintain provider schedules and help ensure efficient patient flow and appropriate appointment utilization.
• Answer incoming telephone calls and respond to patient questions, requests, and messages in a timely and professional manner.
• Communicate appointment information, office procedures, and other appropriate information to patients and families.
• Maintain accurate and confidential patient records within the TruBridge/CPSI electronic health record (EHR).
• Prepare patient charts and documentation for scheduled appointments and assist with maintaining complete and accurate medical records.
• Verify insurance eligibility and benefits using payer and insurance verification platforms, including NaviNet, Availity, Cohere, and other applicable systems.
• Collect copayments, deposits, and other patient payments as applicable.
• Review registration, insurance, and related information for accuracy to help prevent billing delays, denials, and missed reimbursement.
• Perform data entry, filing, scanning, document preparation, and other clerical duties necessary for efficient clinic operations.
• Maintain an organized, clean, and welcoming front-office environment.
• Communicate effectively with providers, clinical staff, patients, families, and other departments.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy requirements.
• Maintain a professional, patient-centered approach in all interactions.

Qualifications

• High School Diploma or equivalent
• Experience with electronic health records, preferably TruBridge/CPSI.
• Experience with insurance verification and authorization platforms such as NaviNet, Availity, Cohere, or similar systems.
• Knowledge of medical terminology.
• Proficiency with Microsoft Office applications.
• Previous experience with patient registration, appointment scheduling, or medical billing process.
• Strong customer service experience.

Schedule

Monday-Friday and Second Saturday of every month

Benefits

• Health and vision insurance benefits available following successful completion of probationary period.
• 100% of all Laboratory and Radiology services provided by Bucktail Medical Center.
• 50% discount for all other services rendered at the hospital or primary care services.
• 403b eligible after 90 days of service with a 25% employer match.
• Generous paid vacation, holidays, personal days, and sick days prorated after successful completion of probationary period; prorated paid holidays after 6 months of service.
• Supportive team environment with the ability to work across multiple specialties.
• The chance to enjoy a scenic, small-town lifestyle with big professional rewards.