Clinic Nurse Manager (RN)

Position Summary

Assists practitioners with patient care, physical examinations, ancillary tests, and performs a variety of administrative duties.

Schedule

• Week 1: Monday, Tuesday, Thursday, and Friday – 2PM to 12AM
• Week 2: Wednesday through Saturday – 2PM to 12AM

Essential Duties and Responsibilities

• Escorts patients to exam room, prepares patients for examination and treatment and assists the practitioner, as requested
• Draws blood and prepares appropriate paperwork for laboratory pick-up
• Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory
• Maintains exam rooms, lab area and treatment rooms clean and stocked, maintaining inventory of supplies and re-orders as needed
• Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information
• Performs front office clerical duties such as answering telephones, check-in, check-out and record processing
• Dispenses medications as directed by practitioner and in accordance with state regulations
• Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures
• Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures

Core Competencies

• Service Mentality: Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values. Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.
• Attention to Detail: Ensures accuracy when completing and executing tasks such as drug screens, DOTs, bandaging, dressings and performing quality assurance checks. Ensures accurate, concise, timely and complete documentation of results and paperwork.
• Sense of Urgency: Provides an excellent, compassionate and warm patient experience regardless of patient volume. Ability to manage time, prioritize and multi-task in a busy environment.
• Flexibility: Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate. Ability to consistently deliver quality care in a busy clinical environment.
• Initiative: Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience. Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.
• Communication: Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values. Listens to and understands internal and external client needs in order to act and address.
• Teamwork: Committed to personal excellence and understands how daily work contributes to center operation as a whole. Holds self and others accountable. Is willing and able to assist others in order to achieve results.

Education and Credentials

• Bachelor's Degree in Nursing from an accredited college or university, OR graduate of an accredited Registered Nursing program
• Current registration/license in the state where employed
• Successful completion of UDS, BAT, PFT, FIT certification
• Continuing education is required to maintain license and to perform job

Experience

• 10 plus years of experience
• At least one year of demonstrated experience in occupational health nursing or related field

Job-Related Skills and Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated knowledge of occupational medicine requirements (state specific)
• Demonstrated working knowledge of clinical operations
• Demonstrated ability to train medical assistants under the direction of the Center Medical Director
• Demonstrated excellent communication skills
• Demonstrated willingness to participate in Continuing Medical Education