Clinic Manager (Pilsen)

About the role

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives. We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency.

Job Description

As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

• Trains and supervises office personnel
• Manages the efficient and effective scheduling of patients and adjusts as needed
• Maintains a safe and secure environment
• Monitors no-shows and manages the necessary calls and re-scheduling
• Conducts sessions with patients for reviewing treatment and payment plans
• Demonstrated experience in and knowledge of scheduling systems
• Maintains compliance with regulatory procedures
• Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
• Equipment and supply ordering and/or issues
• Completes monthly, quarterly, and annual operation checklist
• Provides weekly and monthly reporting to leadership
• Coordinates training for clinic staff
• Facilitates Office staff meetings
• Maintains patient data according to regulations and company policies
• Ensures records are stored securely and in compliance with privacy and security regulations
• Takes responsibility for the appearance and functionality of the office
• Maintains facilities and equipment in accordance with hygiene and safety regulations including OSHA
• Maintains the office budget
• Participates in marketing events
• Maintains team members' weekly schedule
• Assists TC with making calls (Welcome calls, Lost Cases and Denied)
• Cash Handling
• Participates in Marketing events
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks
• Other duties as assigned

Requirements

• A bachelor degree or equivalent
• 3-4 Years of experience in office administration
• 2 Years of Office management experience
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites
• Bilingual - Spanish

Working Hours/Location

Monday – Wednesday: 8:45am – 5:00pm
Thursday - Friday: 6:45am – 3:00pm
2 Saturdays per month
2235 W Cermak Rd, Chicago, IL 60608
Travel availability to Burbank, Kedzie, Bucktown and West Loop

Benefits

• Paid Training
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments

Pay

Pay Range: $50,000-$65,000 annually