Clinic Manager - Palm Beach Gardens

Clinic Manager — Ellie Mental Health

About the role

The Clinic Manager supports the Clinic Director with the performance and operations of the clinic and staff while maintaining a caseload of 20-25 clients per week. Responsibilities include managing staff performance, hiring and recruiting clinical staff, training and development, building referral relationships, and providing administrative and clinical oversight in the absence of the Clinic Director. The Clinic Manager works collaboratively with the Clinic Director.

Responsibilities

• Hiring, Training, and Staff Management
  • Supports the hiring process for all therapists at the clinic.
  • Provides training for new hires, ensuring Ellie Mental Health’s clinical and operational policies and procedures are followed.
  • Assesses ongoing development and training needs and conducts training as needed.
  • Holds staff compassionately accountable to performance expectations.
  • Supports basic clinic Human Resource tasks.
• Clinic Oversight
  • Provides training, staff development, and administrative oversight to support clinic functioning.
  • Collaborates with Clinic Director to implement strategies for fiscal and clinical efficiency.
  • Monitors and manages clinic office schedules and supplies as directed by the Clinic Director.
  • Responds promptly to concerns raised by clients, clinicians, or external stakeholders.
• Clinic Outreach, Marketing, and Networking
  • Supports community outreach and engagement efforts.
  • Collaborates with community partners to increase referral input for clinic outcomes.
  • Plans and executes outreach efforts and events with the Clinic Director and staff.
• Organizational Leadership
  • Collaborates with Clinic Director to implement all required clinic policies and procedures.
  • Identifies opportunities to improve client care, quality, and effectiveness, implementing changes in collaboration with the Clinic Director.
• Clinic Services
  • Provides clinical mental health therapeutic services.
  • Maintains a minimum caseload of 20-25 clients per week.
  • Conducts clinical assessments, diagnoses, and treatment planning.
• Performs other duties as assigned.

Requirements

• Master’s Degree or higher in a mental health discipline.
• Independently licensed with a Florida-issued clinical practice license (e.g., LCSW, LMFT, LMHC).
• Qualified Manager in the State of Florida (preferred).
• Strong leadership, problem-solving, and executive skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Working knowledge of state requirements regulating mental health practice.
• Understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
• Adept at learning and navigating Electronic Health Record systems.

Reporting & Supervision

• Clinic Manager reports to Clinic Director.
• All clinic therapists report to Clinic Director.

Benefits

• Benefits bonus based on performance.
• Free food & snacks.
• Paid time off.
• Training & development.

Employee Experience

Ellie Mental Health prioritizes employee well-being through competitive wages, reasonable caseload expectations, and a supportive work environment. The company fosters a culture rooted in core values of humor, creativity, authenticity, acceptance, determination, and compassion to combat emotional fatigue and burnout. Employees have clear growth paths for career advancement, and the organization emphasizes that its employees are its leaders.

Company Structure

Ellie is a socially responsible for-profit business designed to be flexible and responsive to community needs. Unlike traditional non-profits or government agencies, this model promotes creativity, higher compensation, and a motivated workforce. The company focuses on changing how mental health care is delivered by putting people first.