Clinic Manager / Medical Office Manager

About the role

Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic.

Responsibilities

• Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows
• Lead, coach, and develop a team of approximately 8–11 support staff across front desk and clinic support functions
• Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment
• Manage staffing schedules, PTO approvals, and daily operational coverage
• Conduct onboarding, training, coaching conversations, and performance management for team members
• Support patient satisfaction by addressing escalated concerns professionally and proactively
• Monitor clinic KPIs, operational performance, patient experience, and workflow efficiency
• Ensure compliance with clinic policies, operational standards, and organizational expectations
• Manage clinic inventory, supply ordering, facility coordination, and operational readiness
• Participate in leadership meetings, operational initiatives, and clinic performance discussions
• Help foster a collaborative, accountable, patient-first culture throughout the clinic

Requirements

• Strong leadership experience within a healthcare, outpatient clinic, dental, urgent care, surgical, or specialty practice environment
• Proven ability to lead teams, manage clinic operations, and drive accountability in a fast-paced healthcare setting
• Strong communication and interpersonal skills with a patient-first leadership style
• Ability to balance staffing, scheduling, patient concerns, operational execution, and team development simultaneously
• Comfort making decisions and solving problems in real time within a high-volume clinic environment
• Strong organizational skills and operational attention to detail
• Proficiency with EMR systems, scheduling tools, reporting platforms, and Microsoft Office/Google Workspace
• Ability to collaborate effectively with physicians, clinical teams, and operational leadership
• Bilingual English/Spanish skills are a plus

Qualifications

• A high school diploma or equivalent required
• 2+ years of leadership or management experience required
• Prior experience managing operations within a medical office, outpatient clinic, specialty practice, dental office, urgent care, or procedural healthcare setting strongly preferred
• Basic understanding of medical terminology and healthcare workflows preferred

Skills

• Leadership
• Team Management
• Operational Execution
• Communication
• Interpersonal Skills
• Time Management
• Problem Solving
• Collaboration
• Customer Service
• Medical Terminology

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Quarterly performance bonuses up to $2,000

Pay

Base salary range: $63,000 – $90,000 annually

Schedule

Full-time position