Clinic Manager - Hyperbaric Center (Medical Background Required)

Position Overview

We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center. This is a player-coach role that combines leadership, operational oversight, and direct patient care.

Key Responsibilities

• Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment

• Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process

• Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience

• Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed

• Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety

• Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support

• Support patient assessments and onboarding in collaboration with the Medical Director

• Own and manage all aspects of the center's daily operations, ensuring consistency, organization, and efficiency

• Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage

• Address and resolve operational issues proactively; escalate only when necessary

• Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services

• Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance

• Support business growth initiatives, including outreach to local providers and referral partners

• Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support

• Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations)

• Develop staffing plans and schedules that support both patient demand and team stability

• Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly

• Foster a collaborative, accountable, and high-performing team environment

• Ensure consistent, proactive communication so all staff operate with clarity and alignment

• Communicate schedules in advance and provide timely updates as needed

• Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours

• No staff member begins a shift without clear direction, expectations, and leadership structure

• Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards

• Maintain a safe, compliant, and well-managed environment for both patients and staff

Qualifications

• A strong sense of ownership over the entire center

• Consistent, proactive communication with staff

• The ability to lead from the front and step in wherever needed

• A focus on outcomes — not just task completion

• Demonstrated ability to lead in a hands-on, fast-paced environment

• Strong communication skills with the ability to provide clear direction and build team alignment

• Highly organized with strong attention to detail and follow-through

• Proven ability to take ownership, solve problems proactively, and drive results

• Comfortable balancing leadership responsibilities with direct patient care

• Willingness to undergo training for administering HBOT sessions