Clinic Manager

Responsibilities

• Direct supervision of administrative and clinical staff at the assigned clinic
• Ensure clinic is properly equipped and maintained to set quality standards
• Verify patient referrals, authorizations and approvals are current in support of the patient experience and delivery of care
• Implement team-based environment for stronger communications and commitment
• Optimize strengths within operations for more efficient and cost-saving processes
• Identify and deliver educational growth and cross training opportunities for team members
• Oversee clinic flow based on patient volume to staff schedules
• Aids in recruiting, hiring, training, disciplinary action, and performance reviews of technical personnel under supervision of practice administrator
• Partners with the Clinic Training Coordinator to develop and maintain a training program for clinical staff, including the immediate supervision of untrained assistants
• Appropriately schedules clinic staff in accordance with clinic needs; approves time off requests for clinic staff as delegated
• Organizes and conducts regular meetings of clinic staff; participates in regular management team meetings
• Consults with Director of Clinical of Operations, HR, or Regional Clinic Manager regarding employee relations problems and interpretation of policies to ensure patient needs are met
• Manages patient flow based on clinic needs
• Performs patient work-ups and diagnostic testing as required to assist with patient flow
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems
• Maintains a smooth flow of patients to the physician, altering the test sequence as required
• Maintains inventory levels; orders all clinical supplies
• Understands and executes OSHA policies and procedures as needed
• Performs on-call duties on a rotating basis
• Performs other tasks as required

Qualifications

• Education Requirements: High School diploma required; College degree preferred
• Experience Requirements: Two - Five years’ experience in clinical operations; 2 years of supervisory experience preferred; 1+ years of retina scribing experience
• Physical Abilities: Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions; prolonged periods sitting at a desk and working on a computer; must be able to type or write legibly in a dimly-lit setting; must be able to hear softly spoken words; must be able to add support for patients getting in and out of exam chairs; lifting required up to 50 pounds.