Clinic Manager

Responsibilities

• Coordinates the work activities and schedules at satellite facilities.
• Recruits, hires, orients and supervises clinic staff.
• Evaluates performance and implements disciplinary actions.
• Builds a cohesive and functional team within assigned clinic or department.
• Handles various personnel matters including forms and procedures as required.
• Builds and maintains a work environment that reflects a positive atmosphere, high employee satisfaction, competence and strong evidence of teamwork.
• Participates in the development and implementation of long-range plans and budgets (both capital and operating).
• Makes sure clinic expenditures stay within budget.
• Provides monthly analysis of financial results.
• Serves as liaison between clinic, internal support departments, external stakeholders: i.e. referral sources, referral targets, external vendors.
• Assists with analysis of monthly and annual data from various sources: fiscal, quality and satisfaction surveys.
• Implements plans to address areas needing attention.
• Gathers data and provides input for marketing and business planning purposes.
• Participates in professional development activities to keep current with health care trends and practices, especially within assigned specialty.
• Administers clinic policies and procedures in a consistent and timely manner.
• Ensures compliance with regulations and standards.
• Helps develop/implement cost effective policies and procedures for all operational areas.
• Aids staff in understanding/implementing organizational policies and procedures.
• Ensures that office space, supplies, and staffing are provided and maintained appropriately for physicians/providers and patient care.
• Responsible for work assignments and daily operations.
• Works with medical leadership to ensure a positive learning environment for residents and students.
• Attends required meetings and participates in committees as requested.
• Implements process improvements to address problems and ensure quality patient service.
• Works with senior management to ensure operations and relations are effective.
• Works with site medical director and providers to ensure quality and cost effective patient care is provided.
• For clinics where residents are assigned, collaborates with Medical Leadership to ensure a positive learning environment for residents and students.
• Oversees daily scheduling of residents' education to ensure clinical outpatient program requirements are met in accordance with regulatory guidelines as set by ACGME.
• Along with Faculty, Medical Leadership, and the Graduate Medical Education Department ensures that program objectives are met.
• Provides periodic performance assessments of residents.

Qualifications

• Education: Bachelors’ degree in a related field or equivalent experience required.
• Experience: Minimum 5 years progressively more responsible healthcare experience. Advanced degree in lieu of healthcare experience may be considered. Previous physician clinic or ambulatory care preferred.
• Thorough knowledge of operations, including staffing and scheduling, budget management, and workflow planning. Management experience required.
• For clinics requiring an RN manager, minimum of five years’ work experience as a registered nurse in critical care, acute care, primary care or occupational health required.