Clinic Manager

About the role

Manage the daily business and clinical operations of an assigned clinic and its services, empowering your team to deliver exceptional care and service to patients and the community.

Responsibilities

• Coordinates the work activities and schedules at satellite facilities.
• Recruits, hires, orients, and supervises clinic staff; evaluates performance and implements disciplinary actions.
• Builds a cohesive and functional team within the assigned clinic or department, fostering a positive atmosphere, high employee satisfaction, competence, and strong evidence of teamwork.
• Handles various personnel matters, including forms and procedures as required.
• Participates in the development and implementation of long-range plans and budgets (both capital and operating).
• Monitors and controls clinic expenditures within budget; provides monthly analysis of financial results.
• Serves as liaison between the clinic, internal support departments, and external stakeholders (e.g., referral sources, vendors).
• Assists with analysis of monthly and annual data from fiscal, quality, and satisfaction surveys; implements plans to address areas needing attention.
• Gathers data and provides input for marketing and business planning purposes.
• Participates in professional development activities to stay current with healthcare trends and practices, especially within the assigned specialty.
• Administers clinic policies and procedures in a consistent and timely manner; ensures compliance with regulations and standards.
• Helps develop and implement cost-effective policies and procedures for all operational areas; assists staff in understanding and implementing organizational policies.
• Ensures office space, supplies, and staffing are appropriately provided and maintained for physicians, providers, and patient care.
• Manages work assignments and daily operations.
• Works with medical leadership to ensure a positive learning environment for residents and students.
• Attends required meetings and participates in committees as requested.
• Implements process improvements to address problems and ensure quality patient service.
• Works with senior management to ensure operations and relations are effective.
• Collaborates with the site medical director and providers to ensure quality and cost-effective patient care.
• For clinics with assigned residents, collaborates with Medical Leadership to ensure a positive learning environment and oversees daily scheduling of residents' education to meet clinical outpatient program requirements in accordance with ACGME regulatory guidelines.
• Along with Faculty, Medical Leadership, and the Graduate Medical Education Department, ensures program objectives are met; provides periodic performance assessments of residents.

Requirements

• Bachelor’s degree in a related field or equivalent experience required.
• Minimum 5 years of progressively responsible healthcare experience; advanced degree in lieu of healthcare experience may be considered.
• Previous physician clinic or ambulatory care experience preferred.
• Thorough knowledge of operations, including staffing and scheduling, budget management, and workflow planning.
• Management experience required.
• For clinics requiring an RN manager: minimum of five years’ work experience as a registered nurse in critical care, acute care, primary care, or occupational health.

Skills

• Critical thinking skills and decisive judgment; ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Proficiency with everyday technology tools (email, spreadsheets, word processing, voicemail, internet/intranet) to access, organize, and store job-related information.

Licensure

For clinics requiring an RN manager, a current RN license in the applicable state is required.

Pay

USD $45.03 - USD $68.01 per hour.

Benefits

Legacy Health offers a comprehensive benefits package. To learn more, visit: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you.