Clinic Manager

General Job Description

Under the direction of the Clinic Director, assists in the day-to-day administration and coordination of the clinic and/or specified department(s) within the clinic. This includes acting as covering Director on site and off, in his/her absence, including rotated Saturday clinics when needed. Assists in ensuring that clinic is opened and closed on time daily. Ensures that all regulatory standards are met or exceeded and adhered to on an ongoing basis (Joint Commission, CLIA, DHS- licensing & certification, OSHA, etc.).

Job Roles

• Assists Clinic Director with screening potential candidates for positions within the clinic and provides input into employee’s evaluations upon request.
• Aids in ensuring that all regulatory standards are met or exceeded and adhered to on an ongoing basis (JCAHO, CLIA, DHS – Licensing & Certification, OSHA, etc.).
• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Counsels and disciplines staff in a timely manner.
• Conducts work in an appropriate, timely, collaborative, accurate and thoughtful manner, bringing questions coupled with recommendations to Clinic Director.
• Maintains and models a clear focus on customer service including handling patient complaints from the call center or from patients/families in the clinics as directed by Clinic Director.
• Works to resolve complaints using AIDET and the FHCSD Standards of Conduct.
• Supports staff in their adherence to process standards including improvement measures, AIDET and Standards of Conduct under the direction of the Supervisor.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Participates in Kaizen and Visual Management implementation strategies.
• Performs other duties as assigned at the discretion of the Clinic Director.
• Provides positive and effective representation of agency.
• Promotes a patient-friendly, clean and organized facility.
• Ensures staff receive all new hire and annual trainings on time.
• Responsible for required clerical duties that are critical to running the clinic to include management of hourly employee time sheets, daily collection and reporting of daily productivity, coordination of cash bags and associated cash drawer reports, preparation of standard work documents, policies, preparation and dissemination of clinic meeting minutes and other duties assigned by Clinic Director.
• Responsible for opening and monitoring provider schedules.
• Collaborates with other staff in the flow to include PSRs, nursing, referrals specialists, lab staff, medical records staff and others.
• Collects and prepares data to support improvement work including use of excel spreadsheets, manual data collection sheets, and interfacing with IT staff for other required reports.
• Becomes quickly well versed in payer requirements, utilization review, and billing systems as well as the functions, services and positions of departments and programs within the clinic.

Education/Certifications/Licenses/Registrations

• BA/BS in a related field or RN required.
• Minimum of 3 years managerial experience in the health care field or, a Masters Degree and 1 year experience as a manager in the health care field.
• Equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Traveling

• Traveling between sites and other locations is required as an essential function of the job.

Salary Range

The salary range for this position is: 70,304.00 - 88,751.00

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Equal Employment Opportunity

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.