Clinic Intake Coordinator

About the role

The Clinical Intake Coordinator assesses the clinical needs and urgency of clients seeking counseling and psychological assessment services. The position serves as a key point of contact for clients requesting services and collaborates with New Beginnings programs, external service providers, and local social service, healthcare, governmental, community, and professional organizations.

Responsibilities

• Conducting telephone and in-person triage screenings
• Completing intake assessments
• Providing crisis intervention
• Making service recommendations and referrals
• Consulting with counselors, staff, and clinical supervisors
• Conduct clinical assessments and provide service recommendations for clients seeking counseling and psychological services whose needs range from severe psychopathology to developmental, behavioral, and interpersonal concerns.
• Educate clients regarding available services and make appropriate referrals to internal programs, community resources, or other providers.
• Provide telephone and in-person triage, crisis evaluation, and crisis intervention for clients seeking mental health services.
• Assess urgency and help prioritize, schedule, and assign new clients.
• Conduct intake interviews, including administration and interpretation of appropriate psychological inventories, client questionnaires, and medical and psychological histories.
• Collaborate with the Clinical Supervisor to determine appropriate clinician or group therapy assignments and prepare timely intake documentation in the electronic health record.
• As intake responsibilities permit, provide individual counseling utilizing a short-term, time-sensitive therapy model.
• Coordinate client services as appropriate, including consultation with psychiatric providers, referrals to community resources, follow-up, and case disposition.
• As intake responsibilities permit, assist with the development and delivery of group interventions, including group therapy and psychoeducational groups for designated populations.
• Provide emergency and crisis intervention services and respond appropriately to urgent clinical situations.
• Provide consultation to counselors, supervisors, and other staff regarding client needs, behavior, treatment planning, and welfare, as appropriate.
• Contribute to the training and professional development of graduate students and other trainees through participation in applicable training and educational activities.
• Collect, maintain, and analyze data related to client services, program evaluation, grant administration, curriculum development, research activities, and agency accreditation.
• Maintain accurate and timely clinical records in accordance with Counseling Center policies, professional standards, and applicable state and federal regulations.
• Participate in scheduled staff, clinical, case consultation, and other meetings as required.
• Participate in continuing education and professional development activities to maintain and enhance clinical knowledge and skills.
• Maintain current knowledge of community resources and available behavioral health and social service programs to support appropriate client referrals.
• Perform other duties and administrative responsibilities related to counseling and clinical services, including research activities, special projects, and other duties as assigned.

Qualifications

• Minimum Qualifications
  • Master’s or doctoral degree in Clinical Psychology, Counseling Psychology, Social Work, Mental Health Counseling, or a closely related mental health discipline.
  • Appropriate professional licensure or eligibility for licensure in California, as applicable to the position and scope of services provided.
  • Three to five years of clinical experience with a doctoral degree or five to seven years with a master’s degree providing clinical assessments and mental health interventions in a psychiatric facility, hospital, mental health clinic, counseling center, or similar setting.
  • Demonstrated experience in clinical assessment, treatment planning, crisis intervention, and clinical documentation.
  • Experience with program evaluation, research, or accreditation activities