Clinic Front Office Supervisor & Revenue Cycle Liaison

Essential Duties and Responsibilities

• Responsible for the financial performance of the revenue cycle
• Generate, analyze, and act on key financial operations (e.g., A/R reports, payer mix, claim denial trends, collection rates, etc.)
• Full analysis of aged A/R, ensure accurate and timely charge entry, billing, and claims submission
• Evaluate rates vs. reimbursements, ensure rates are consistent with rate letters
• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
• Review errors in patient demographic and insurance data to reduce billing issues
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account
• Promoting excellent customer service
• Develops, implements, and maintains office policies and procedures
• Interviews, hires, and trains a productive medical office team when directed to do so by Practice Manager
• Completes performance reviews with staff when directed by Practice Manager
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state and local regulations
• Ensures staffing is appropriate for day to day operations, working open position as necessary
• Serves as the primary liaison between reception staff, practice management, hospital revenue cycle teams, and external consultants
• Completes all other duties as assigned by Practice Manager, Revenue Cycle Manager, hospital consultants, etc.

Competencies

• Customer Service
• Interpersonal Skills
• Teamwork
• Diversity
• Ethics
• Organizational Support
• Judgment
• Motivation
• Planning/Organizing
• Professionalism
• Quality
• Quantity
• Safety and Security
• Adaptability
• Attendance/Punctuality
• Initiative
• Innovation

Qualifications

• Previous experience in a medical office required
• Certified Medical Assistant, Associates degree or higher in Business Administration or Health Care Administration required
• Bachelor’s Degree preferred
• Current BLS certification required