Clinic Director - Multi-Site Clinics

About the role

This position oversees the following clinics and service lines: Incline Village Primary Care, Behavioral Health, Specialty Services, Tahoe City Primary Care, Truckee ENT/Plastics, Cardiology, Infections Disease, Neurology. The role is a Non‑Represented Director position.

Responsibilities

• Provides leadership and oversight of day-to-day clinic operations across multiple locations and service lines.
• Partners with service line Medical Directors in a Dyadic collaborative to assist in development of service line strategy.
• Translates organizational and service line strategies into actionable operational plans.
• Ensures consistent implementation of standardized clinical and operational workflows.
• Leads operational improvement initiatives to enhance efficiency, access, and patient flow.
• Oversees clinic integrations, transitions, and practice optimization.
• Oversees staffing models and resource allocation in alignment with patient demand and budget targets.
• Directs clinic leadership in recruitment, onboarding, and retention efforts.
• Provides guidance and escalation support for employee relations, performance management, and corrective actions.
• Ensures adherence to scheduling, timekeeping, and labor management standards.
• Promotes a culture aligned with organizational values and Just Culture principles.
• Establishes and monitors key performance indicators (KPIs) across access, quality, finance, and patient experience.
• Holds clinic leadership accountable for achieving performance targets.
• Uses data to identify performance gaps and implement corrective actions.
• Drives a culture of continuous improvement and operational discipline.
• Develops and manages clinic operating budgets in partnership with finance.
• Monitors productivity, staffing ratios, and expenses to ensure financial targets are met.
• Identifies and implements opportunities to improve efficiency and financial performance.
• Oversees front-end revenue cycle operations (e.g., scheduling, registration) in collaboration with centralized functions.
• Ensures clinic operations comply with regulatory requirements and organizational policies.
• Maintains survey readiness and supports accreditation activities.
• Leads implementation of policies, procedures, and clinical standards.
• Partners with quality and risk teams to support patient safety and performance improvement initiatives.
• Promotes a culture of service excellence and patient-centered care.
• Provides oversight and escalation support for patient concerns and service recovery.
• Collaborates with providers and cross-functional teams to improve care coordination and access.
• Supports integration of clinic operations within the broader health system.
• Partners with IT and informatics to optimize workflows and effective use of the EMR.
• Leads, coaches, and develops clinic managers and supervisors.
• Serves as a key operational liaison between clinics, providers, and system leadership.
• Participates in committees and initiatives as assigned, representing clinic operations.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications

• Supervisory responsibilities: interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; administering scheduling