Clinic Director

About the role

We are hiring a Registered Nurse for our Clinic Director (RN) position to lead the operations, performance, sales, and clinical execution of one of our IV Nutrition locations. This role is leadership-first with full ownership of clinic success.

Responsibilities

• Clinic Leadership & Ownership
• Own overall clinic performance, including revenue, profitability, client experience, and team execution
• Serve as the primary point of accountability for all clinic operations
• Set the tone for culture, professionalism, and performance standards
• Ensure alignment with company goals, initiatives, and brand standards
• Analyze key performance indicators (KPIs) and implement action plans to improve results
• Lead the clinic with an ownership mindset and commitment to continuous improvement
• Sales, Membership Growth & Client Retention
• Drive clinic sales performance through memberships, packages, retail offerings, and wellness services
• Lead and develop a sales-focused culture centered on education and relationship building
• Establish and monitor sales goals for the clinic and individual team members
• Coach staff on client consultations, service recommendations, and membership conversations
• Monitor client retention metrics and implement strategies to improve repeat visits and long-term loyalty
• Develop and execute client outreach initiatives, follow-up programs, and retention campaigns
• Review sales reports and performance metrics to identify growth opportunities
• Partner with corporate leadership on promotional campaigns and business development initiatives
• Client Experience & Growth
• Ensure every client receives a high-quality, personalized, and consistent experience
• Establish service standards that create long-term client relationships and referrals
• Address client concerns and resolve issues promptly and professionally
• Conduct client follow-up outreach when necessary to ensure satisfaction and retention
• Foster a culture where exceptional client care and hospitality are non-negotiable
• Support local marketing efforts, networking opportunities, and community engagement initiatives
• Clinical Oversight & Quality
• Ensure safe and effective administration of IV therapies
• Maintain compliance with all clinical regulations, standards, and protocols
• Oversee documentation accuracy and client care quality
• Provide clinical guidance and support to staff as needed
• Promote a culture of safety, professionalism, and clinical excellence
• Team Leadership & Development
• Hire, train, and develop clinic staff
• Lead team performance through coaching, accountability, and goal setting
• Create a high-performance culture focused on results, client care, and growth
• Identify and develop future leaders within the clinic
• Conduct regular performance discussions and development planning
• Ensure all team members understand and achieve expectations related to service, sales, and operational performance
• Operations & Execution
• Ensure smooth daily clinic operations and workflow efficiency
• Manage scheduling, staffing levels, and resource allocation
• Maintain consistency in service delivery across all shifts
• Execute company initiatives, promotions, and process updates
• Oversee inventory management, supply ordering, and operational controls
• Maintain a clean, organized, and professional clinic environment
• Ensure compliance with company policies, procedures, and regulatory requirements
• Performance Management
• Monitor team performance and hold staff accountable to expectations
• Address performance issues quickly and effectively
• Partner with HR on employee relations, coaching, and documentation
• Recognize and reward high-performing team members
• Utilize performance metrics to drive accountability and continuous improvement
• Ensure the clinic consistently achieves operational, sales, and client satisfaction goals

Qualifications

• Current and active Registered Nurse (RN) license required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred
• Minimum 2–5 years of vascular access or infusion experience
• Minimum 2 years of leadership or management experience
• Previous experience leading sales teams, client retention programs, or membership-based businesses preferred

Experience

• Technical Knowledge
• Google Platforms (Google Drive, Gmail, Google Meet, etc.)
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Sales reporting, KPI tracking, and performance management systems
• Skills & Attributes
• Strong leadership and team management ability
• High level of accountability and ownership mindset
• Proven ability to drive sales performance and client retention
• Excellent communication and interpersonal skills
• Strong operational and organizational skills
• Ability to make decisions quickly and effectively
• Problem-solving and conflict resolution skills
• Results-driven with a focus on performance and growth
• Ability to coach, motivate, and develop high-performing teams
• Ability to multitask in a fast-paced environment
• Professionalism, resilience, and adaptability

Working Conditions

• 8–12 hour shifts
• 2–4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
• Clinic environment with climate control and adequate lighting
• Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role