Clinic Coordinator

AppleGate Recovery, a division of BayMark Health Services, is a multi-site, multi-service organization providing opioid use disorder treatment and rehabilitation for patients across the country. Combining evidence-based, medication-assisted treatment with counseling and behavioral services, AppleGate offers a successful option for many patients.

Responsibilities

• Ensure the maintenance of quality care and monitor treatment of all patients.
• Maintain accurate and current clinical records.
• Conduct internal program reviews, patient records reviews, and educational counseling.
• Assess training needs of clinical and support staff with the Program Director.
• Ensure staff compliance with Federal and State regulations governing patient treatment.
• Attend conferences, meetings, and training programs as needed.
• Maintain a basic understanding of alcohol/drug abuse and addiction, staying updated on current treatment information.
• Provide intake/readmission services and follow-up calls/contact to all discharging patients for at least 30 days.
• Provide crisis intervention/supportive services to patients and refer to higher levels of care as needed.
• Provide interagency reports/documentation as required.
• Perform individual and peer file reviews monthly for quality control.
• Maintain and assist with a chart monitoring system.
• Participate in or direct community and public relations activities, including advertising and marketing.
• Collect patient program fees as necessary while in clinic.
• Efficiently use computers and relevant programs to ensure clinic financial accountability and accuracy.
• Develop professional, helpful, and effective relationships with patients.
• Function as a team leader with the ability to delegate tasks for clinic stability.
• Project a positive and professional image to the community representing the clinic.
• Participate in and/or help perform monthly Clinic In-Service Trainings.
• Provide follow-up calls to new patients within 48 hours.
• Perform other duties as assigned by the Program Director.

Qualifications

• Bachelor’s or Master’s degree in the behavioral health field highly preferred (additional related experience may substitute for educational component).
• Appropriate work experience in the behavioral health field.
• Advanced knowledge and skills in care management for patients in substance abuse treatment facilities.
• Maturity, leadership, and knowledge of counseling principles.
• Flexibility and ability to work under pressure.
• Strong interpersonal communication skills.
• Proficiency in typing, writing, spelling, grammar, and organization.
• Ability to enforce company policies regarding finances.
• Working knowledge of telephone, fax machine, computer, and copy machine operations.
• Proactive, positive attitude with a strong work ethic.
• Confidence in creating relationships and organizing tasks.
• Attention to detail, ability to prioritize, and work independently.
• Flexibility to pivot when necessary without discomfort.
• Ability to remain calm under deadlines and work with staff at all organizational levels.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check and drug screen.

Benefits

• Competitive salary.
• Comprehensive benefits package, including medical, dental, vision, and 401(K).
• Generous paid time off.
• Excellent growth and development opportunities.
• Satisfying and rewarding work striving to overcome the opioid epidemic.